My published piece of work does not display on chrome browser and encounter an ERROR: Could not load the file"story_content/data.swf" on firefox browser (using the story.html). I pretty sure i have the data.swf in the exact folder.
Meanwhile, if i try open with the story_html5.html, chrome is displaying the mp4 page with a blank white screen. (not stuck as it will display other things on timeline other than mp4, the seekbar also running).
I am also experiencing something similar, but am unsure of what is causing it. Oddly, if I place the published output on a web server and then run it, Chrome will play it just fine. I'm wondering if Google did some auto update to Chrome and it's now causing a local playback issue? It's very frustrating!
In the meantime, I'm finding that IE9 is playing it okay.
We are experiencing the same issue. Playback of the MP4 file is fine in IE but not in Chrome. Has anyone opened an official case with Articulate Support, to try get a final answer and solution?
Support told me its a Adobe Flash security issue in some browsers that affects local playback. If you need your viewers to access the content locally, they recommend using the publishing for CD option. I still need to check if this resolves the issue.
Sorry for not following up on this. I discovered the other day that it's a problem with the Chrome Flash plug-in. I discovered that if I disable the newer version, it works fine.
Actually, I think the question is, will Adobe or Google fix the problem. Storyline simply outputs to MP4 which is a standard format. So there's nothing Articulate can really do on that front. Rather, the Adobe plug-in for Chrome is what went wonky. The Adobe forums were pretty busy discussing it not too long ago. For the time being, I've switched to IE9 for testing my Storyline output.
One more reason why technology these days is often a mess for e-learning developers . . . HTML5 vs. Flash vs iOS. Different browser support for HTML5 and other things. New version of Windows. Flash support being weaned off for mobile.
Yucks, I'm getting a headache trying to remember it all.
Thanks to our friends at Articulate for trying to help us out here as best they can.
10 Replies
William,
I am also experiencing something similar, but am unsure of what is causing it. Oddly, if I place the published output on a web server and then run it, Chrome will play it just fine. I'm wondering if Google did some auto update to Chrome and it's now causing a local playback issue? It's very frustrating!
In the meantime, I'm finding that IE9 is playing it okay.
Mike
Hi Mike
We are experiencing the same issue. Playback of the MP4 file is fine in IE but not in Chrome. Has anyone opened an official case with Articulate Support, to try get a final answer and solution?
Thanks
Saul
Hi
Support told me its a Adobe Flash security issue in some browsers that affects local playback. If you need your viewers to access the content locally, they recommend using the publishing for CD option. I still need to check if this resolves the issue.
Saul
Saul,
Sorry for not following up on this. I discovered the other day that it's a problem with the Chrome Flash plug-in. I discovered that if I disable the newer version, it works fine.
Mike
Thanks - do you know what the version is that works and how do I roll it back.
Saul
Saul,
In your browser bar, type chrome://plugins
I'm not sure about the versioning. I do know this one wasn't working for me: 11.3.31.225
Hi Mike,
Will Articulate Storyline team fix this problems?
I mean update their SL setting or watever coding to fix for the Chrome Flash plug-in?
thanks MIke.
William,
Actually, I think the question is, will Adobe or Google fix the problem. Storyline simply outputs to MP4 which is a standard format. So there's nothing Articulate can really do on that front. Rather, the Adobe plug-in for Chrome is what went wonky. The Adobe forums were pretty busy discussing it not too long ago. For the time being, I've switched to IE9 for testing my Storyline output.
Mike
One more reason why technology these days is often a mess for e-learning developers . . . HTML5 vs. Flash vs iOS. Different browser support for HTML5 and other things. New version of Windows. Flash support being weaned off for mobile.
Yucks, I'm getting a headache trying to remember it all.
Thanks to our friends at Articulate for trying to help us out here as best they can.
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