Error File Conversion Storyline 2

Hi Poppy,

I've seen a few cases of this recently and our team is actively looking into it - so I went ahead and opened a support case on your behalf so that you can share your SL1 files directly with our team as there is some additional information they'll want to gather too.  

I got this error when trying to convert my file. I can open the file with StoryLine version 1 ( Update 5: 1401 2415).

Hi Sue and welcome to Heroes,

I'm sorry to hear that you're running into this scenario too - and I can open a support case on your behalf as well, so that our team can work with you to pull the necessary reports to help us isolate the issue.