Error from recent IE11 Update Issues

Oct 05, 2022

Sevana Monti
By Sevana Monti

Hi team,

I work for an organisation who uses an IE11 based LMS. When we received news of the communication regarding the end of support for IE11, we contacted your team who advised that if we publish using an old version of storyline we should still be able to publish as normal and successfully view our courses in IE11 supported LMS.

Unfortunately I have published a course into an old version of storyline as advised and I am receiving the error advising me that its not supported and to download edge etc.

I have tried several colleges storyline log ins, all who use various old versions, unfortunately I am still receiving this error. Can someone please assist me here.

Thank you in advance for your help.

9 Replies
Sevana Monti
over 1 year ago10/12/22 at 5:30 am (UTC)

 

Thank you for the reply. I appreciate it. I have been using that version of storyline and am still receiving the error. I have also tried installing older versions of storyline as well as use other colleges older versions as well in case the issue was being caused by the fact that I had installed a new version and then went back to an old version

Nothing seems to have worked unfortunately. Is there anything else you can suggest?  

Also. I'm not quite sure how to backup the installer as you suggested. 

I am hoping a staff member can take a look at my file perhaps and see what the issue may be. 

 

Look forward to hearing back.

Sevana Monti
over 1 year ago10/31/22 at 12:09 am (UTC)

Hi Jurgen,

Appreciate you replying. I seem to be able to open the file in the old version, but I am received the following error. This appears around the time where it says "Cleaning up files", or cleaning up temp files. Are you able to assist here? Hoping maybe an articulate staff member can chime in and provide somewhere I can upload the file in a 'hidden' location for testing. Jurgen, do you know how I get a staff member to engage with my post and provide help?

Jürgen Schoenemeyer
over 1 year ago10/31/22 at 6:27 am (UTC)

if the error message appears - please click on the blue text button "information", then a second window will open with more informations

just copy the text from the second window and post it here.

>do you know how I get a staff member to engage with my post and provide help?

you can open a support case

https://articulate.com/support/contact/360-teams

 

 

Sevana Monti
over 1 year ago11/03/22 at 1:06 am (UTC)

Hi Jurgen,

Thank you again for coming back to me. I have attached the error report. I am not able to make any sense form it unfortunately. Are you able to assist? :)

I have tried to install an old version of storyline and am now totally unable to roll back to an old version. I keep receiving the following error as well which I have raised a support case regarding.

 

Thanks again

Sevana

Jürgen Schoenemeyer
over 1 year ago11/03/22 at 10:07 am (UTC)

your first error (install)

did you send articulate support your installation log files?

you can find them

C:\ProgramData\Articulate\360\Logs

 

for every installation there are 3 files "Storyline_Stable_Install ..."

 

your second problem (publish)

you have problem while publish an image - probably a SVG

articulate uses ImageMagick to optimize images while publishing and this triggers an error
(but why they want to optimize a svg?)

there was a change with version "April 20, 2022 (Build 3.63.27628.0)"  

Fixed: We improved how Storyline 360 handles images during import and in the published output, resulting in crisper images.

there where some changes while export SVG with this version - some old projects are not compatible anymore (-> support case 03199180 - not solved)

 

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