9 Replies
Katie Riggio

Hi there, Norma. Really sorry about this – error messages are never fun, but I can try and help you here! To start:

  • Can I confirm that you're working locally? Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. This includes making sure PowerPoint is also saved to your C: drive.
  • Do you have any issues opening both PowerPoint files outside of Storyline?
  • Are you able to share both PPT files here so I can test the import on my end? Simply click the Add Attachment button at the bottom of the reply window. Feel free to also share them privately with our Support Engineers here – we'll have a closer look and let you know what we find!

Additionally, a simple Storyline 360 repair can help fix this issue. Please have a try, and I'll be standing by to hear how you make out!

Katie Riggio

Welcome back, Norma! Hope you had a great time ☺️

Really sorry you're hitting a snag with the audio. I saw you connected with our Support team and my teammate, Anna, is on the case. I shared the extra detail in this thread here with her, and you should hear back with some next steps soon.

We'll follow your case closely and share all updates here, as needed!