When I import a PPT with audio, the audio does not import with the PPT. Am following the process from Articulate guide. Can anyone suggest a workaround? Thanks!
More explanation...Posts that I have seen in this blog indicate that Storyline 2 does not support PowerPoint or PPT with audio. I obtained assistance from Artculate support. They stated that they could not replicate my problem and returned my (converted) PPT file in storyline 2 which incuded audio for each slide. What version of the software do they have that I do not have? Food for thought.
Hi Kathryn! I see where you filed a support case (00575433) and worked with Wilbert. Please be sure that you are utilizing the latest version of Storyline 2, which is Update 5 and working locally on both your software as files.
No secrets, we work on the same versions as our customers.
Thank you for your support. I still am not able to import the audio (recorded in PPT) when importing into Storyline 2. I have followed the following steps:
[cid:image001.png@01D0B8C6.4C88E620]
Wilbert kindly imported one PPT w/audio into Storyline and sent it back to me. I am able to access audio in that file, even though we are using PPT 2010. I am using my desktop for all steps, so am not subject to erratic file behavior.
Given that we are not a premier (support) client, what would be the cost if I was to set up a webex so you could see what I am doing as I import a PPT to Storyline2?
Again- REALLY appreciate your support!!!
Kathryn Clayton, RN, MSN, MBA
CME Program Manager
Patient Safety
The Doctors Company, Napa CA
Office: 707-226-0226
Direct ext: 1226
Confidentiality Notice: This message and any attachments hereto may contain confidential and privileged communications or information and/or attorney client communications or work-product protected by law. The information contained herein is transmitted for the sole use of the intended recipient(s). If you are not the intended recipient or designated agent of the recipient of such information, you are hereby notified that any use, dissemination, copying or retention of this e-mail or the information contained herein is strictly prohibited and may subject you to penalties under federal and/or state law. If you received this e-mail in error, please notify the sender immediately and permanently delete this e-mail.
Hi Kathryn! It looks as if you have replied via e-mail, which does not allow your attachments to come through, but does attach your signature. You are welcome to pop in and edit that if needed.
As far as further support, Wilbert will be able to assist you with that request as well and can escalate your case to a support engineer if needed. I encourage you to reply and continue to work in your support case on this.
4 Replies
More explanation...Posts that I have seen in this blog indicate that Storyline 2 does not support PowerPoint or PPT with audio. I obtained assistance from Artculate support. They stated that they could not replicate my problem and returned my (converted) PPT file in storyline 2 which incuded audio for each slide. What version of the software do they have that I do not have? Food for thought.
Hi Kathryn! I see where you filed a support case (00575433) and worked with Wilbert. Please be sure that you are utilizing the latest version of Storyline 2, which is Update 5 and working locally on both your software as files.
No secrets, we work on the same versions as our customers.
Thank you for your support. I still am not able to import the audio (recorded in PPT) when importing into Storyline 2. I have followed the following steps:
[cid:image001.png@01D0B8C6.4C88E620]
Wilbert kindly imported one PPT w/audio into Storyline and sent it back to me. I am able to access audio in that file, even though we are using PPT 2010. I am using my desktop for all steps, so am not subject to erratic file behavior.
Given that we are not a premier (support) client, what would be the cost if I was to set up a webex so you could see what I am doing as I import a PPT to Storyline2?
Again- REALLY appreciate your support!!!
Kathryn Clayton, RN, MSN, MBA
CME Program Manager
Patient Safety
The Doctors Company, Napa CA
Office: 707-226-0226
Direct ext: 1226
Confidentiality Notice: This message and any attachments hereto may contain confidential and privileged communications or information and/or attorney client communications or work-product protected by law. The information contained herein is transmitted for the sole use of the intended recipient(s). If you are not the intended recipient or designated agent of the recipient of such information, you are hereby notified that any use, dissemination, copying or retention of this e-mail or the information contained herein is strictly prohibited and may subject you to penalties under federal and/or state law. If you received this e-mail in error, please notify the sender immediately and permanently delete this e-mail.
Hi Kathryn! It looks as if you have replied via e-mail, which does not allow your attachments to come through, but does attach your signature. You are welcome to pop in and edit that if needed.
As far as further support, Wilbert will be able to assist you with that request as well and can escalate your case to a support engineer if needed. I encourage you to reply and continue to work in your support case on this.
This discussion is closed. You can start a new discussion or contact Articulate Support.