5 Replies
Christine Hendrickson

Hi Sol,

Can you give us a little more information? Does this error appear as soon as you launch Storyline, when you try to open a project file, preview or publish content?

I noticed you have some previous posts for Storyline, so I don't think this is the first time you've run the software, correct? Do you know of any updates or changes that have been made to the machine recently?

If you can give us a little more information, maybe we can narrow down the issue and find a solution


Christine Hendrickson

Hi Sol,

Thanks very much for getting back to me. That is strange, I wouldn't think that installing Office would even effect Storyline, unless you were trying to export to Word, or anything else that would use the Office suite. 

Have you had a chance to try the troubleshooting steps outlined in this article? If not, please follow the steps listed for your operating system.

If the steps in the article provided above don't resolve the problem for you, please go ahead and submit a support case with us. Also, please share your case number with me. 

Thanks Sol,