Hi, one of our users is getting this error when attempting to launch a chapter through Inquisiq's LMS. It seems to be an issue specific to that user's machine, as I am unable to reproduce it. I found a few older threads about this issue but none have been helpful.
Some details:
Chapter was published in the latest version of Storyline 2
User is on Windows 8 launching course through Internet Explorer 10
User passed the system requirements test from the Inquisiq LMS
The SCORM size isn't that large, about 35MB
Any advice on how else we can troubleshoot is appreciated. Thanks!
I'm sorry to hear about the issue this user is experiencing and since it's just one user, it's difficult to troubleshoot - but I'd begin with having that user clear our their cache and history to reset their view of the course.
5 Replies
Hi Irene,
I'm sorry to hear about the issue this user is experiencing and since it's just one user, it's difficult to troubleshoot - but I'd begin with having that user clear our their cache and history to reset their view of the course.
I'm having the same trouble with multiple users.
Hi Daniela! Sorry to hear your users are running into issues. Can you confirm that they are viewing the content in a supported browser?
Dear Alyssa,
Check out this post: https://community.articulate.com/discussions/articulate-storyline/error-loading-story_content-data-xml-error?page=3#reply-396741
Thank you
Looks like Leslie is helping you out over in that thread. Thanks for posting the link here!
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