"Error loading story_content/data.xml: parsererror" in IE 11/Win7

I have four files that get this error when I try to load them in IE 11 on a Windows 7 machine.

I looked through the support docs and found this page

http://www.articulate.com/support/storyline/error-loading-story_contentdataxml-in-html5-output

-- which says that Update 3 fixed the issue. I made these files using Update 4 and Update 5. They've all been saved since I updated to version 5.

The file are hosted on a password-protected web server.

The problem doesn't occur in any other browser on the same laptop. When I try it on a Windows 8 laptop, the same version of IE 11 loads the course with no problems.

Any ideas?

1 Reply
Ashley Terwilliger

Hi AJ,

Could you share a link to the course here with us (or send it to me via a private message) so that we could try it, as I have the same set ups as you. 

Also, it's worth noting that the support article you linked to is about the HTML5 output, and you'd want to test that within one of the browsers mentioned here that support HTML5.