I had an update to my Articulate software. Since I did the update I keep receiving an error message when opening any of my trainings (see attached). I have put information in a few times as well as just hit the send button. It allows me to see my course in story view (16 slides), but if I click on a slide it only allows me to see that slide.
Our team is actively looking into this issue, where we've narrowed it down to only happening when opening a file from Windows Explorer. If you open Storyline > navigate to the lower-left corner and click on Browse for more, you should be able to open projects successfully.
We'll keep you updated here as soon as we have an update!
Hi Katie! Thank you for your response! I was able to successfully open the file using your directions. Force of habit to just open my file directly rather than opening Storyline and then my file.
Thanks for your patience while our team fixed this up! We released an update this AM that resolved the problem where project files wouldn't always open in Storyline 360 build 3.35.20995.0.
Let us know if you have any trouble after installing the latest Build 3.35.21017.0!
6 Replies
Hi there, Karen. I'm sorry you ran into this!
Our team is actively looking into this issue, where we've narrowed it down to only happening when opening a file from Windows Explorer. If you open Storyline > navigate to the lower-left corner and click on Browse for more, you should be able to open projects successfully.
We'll keep you updated here as soon as we have an update!
Hi Katie! Thank you for your response! I was able to successfully open the file using your directions. Force of habit to just open my file directly rather than opening Storyline and then my file.
Thanks again!
I think a habit for a lot of us, Karen! We'll let you know once this is fixed up.
I run into the same problem. Thank you for your alternate way of opening the file. For me this works also. I hope the problem is fixed soon!
Me too!
Hi all,
Thanks for your patience while our team fixed this up! We released an update this AM that resolved the problem where project files wouldn't always open in Storyline 360 build 3.35.20995.0.
Let us know if you have any trouble after installing the latest Build 3.35.21017.0!
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