Error Message After Update

Dec 17, 2019

I had an update to my Articulate software. Since I did the update I keep receiving an error message when opening any of my trainings (see attached). I have put information in a few times as well as just hit the send button. It allows me to see my course in story view (16 slides), but if I click on a slide it only allows me to see that slide.

6 Replies
Katie Riggio

Hi there, Karen. I'm sorry you ran into this!

Our team is actively looking into this issue, where we've narrowed it down to only happening when opening a file from Windows Explorer. If you open Storyline > navigate to the lower-left corner and click on Browse for more, you should be able to open projects successfully.

We'll keep you updated here as soon as we have an update!

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