Error message - security permissions

Oct 01, 2013

When I tried to open my .storyline project this morning it greeted me with the following error:

I was working on it most of the day yesterday without problems.  Once I got this message I rebooted my computer and that didn't help.

When I look in the directory where the file is kept, the file icon has an X through it. Like this:

Any insights or ideas as to how to get it out of the mode that it is in?

thank you,


4 Replies
Ashley Terwilliger-Pollard

Hi Carolyn,

I'd start with a simple reboot of your whole machine, and on the restart only open a blank Storyline file and try to import the file that is causing the problem into this new Storyline file as there may have been some corruption associated with this file. To prevent future file corruption, please make sure that you're working with local project files (including your images):

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).
Brian Miller

Carolyn, this is your answer for just about any error. It is not very helpful to be honest. I work from C-Drive, I use this path for Articulate files (C:\Users\brianmi\OneDrive - OneOtsuka\Documents) which is needed for files to be backed up in an Office365 environment. Are what you are suggesting is that Articulate works best in a Windows 3.1 environment and does not work in a modern Windows environment? 

When I installed Storyline360, it auto created a folder in Documents/My Articulate Projects. Is that a flaw in the Storyline install program? Should we move the Articulate Projects to the root C drive (if we can even do that per our IT policies).