Error message when downloading a video from the content library
Jun 30, 2020
By
JoAnne Brown
When I try to download any video from the content library I receive the following message. There are no issues with my connection and others on my team are getting the same error message.
1 Reply
Hello JoAnne,
I appreciate you sharing a screenshot of the error!
When that message appears, opening the firewall and ports listed in this article typically helps: Articulate 360 Network Endpoints
If you and your team need a hand, our Support Engineers are a click away through this link. They'll work closely with you for a more in-depth into what's interfering with Content Library 360!
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