Error message when launching Storyline

Hi John,

Thanks for sharing the image here of the error message you're seeing. You mentioned it's random, so I'm assuming you're not seeing it every time it opens? Are you able to confirm that you're connected to the internet when opening Storyline and that you're working on project files as detailed here.  If you continue to see the error message it may be worth going through the repair steps detailed here. 

Thanks Ashley

I hope this corrected your issue, but let us know if you need anything further John.

hi again guys,

I have followed the repair steps provided by Ashley, yet i still get the error message. It's now happening every time i launched Storyline. Please help

thanks

John

Hi John,

If the error message continues to persist, I'd like to to have you work directly with our support team to dive into this further.