error message when uploading new version
Aug 03, 2014
By
Karen Loftus
I'm trying to activate the new 6.whatever upgrade. After downloading it, and pulling up SL, I get this "UI_AdminFormTitle" error pop=up. It asks for my SL license which I paste from the email I initially received from Articulate and I get the error message again. Then it says my Serial Number is invalid. Any ideas on how to resolve it?
7 Replies
Hi Karen, did you uninstall update 5 before installing 6? I would recommend uninstalling SL and do the install over again if you have not already tried this. More often than not this fixes the problem.
Thanks Nancy, That did the trick! -k
Great!
I am receiving the same error message, however, I have not installed an update. Can you send me instructions on how to fix this?
Janet
Hello Janet, and welcome to Heroes!
Did you by chance happen to upgrade to Windows 8 recently?
We have seen this happen as described here.
You can repair your Storyline to resolve this issue.
Emily,
I have a license for the original Articulate Storyline not Articulate Storyline 2. Can you provide a new link to the re-download/install the older product? I'm encountering the error after I upgraded to Windows 8.
Monica
Hello Monica!
You can download the latest update of Storyline 1 here.
This discussion is closed. You can start a new discussion or contact Articulate Support.