I am receiving this error message when opening a particular file - The project 'Storyline' is locked by another process.
I have never had this issue before. I have shut down my PC and tried opening the file again with no other applications open, but the same error message has come up.
Please confirm that you are working locally with your files as described here.
Rebooting the computer can help, however some automated backup programs and file sharing programs can momentarily lock files. If you continue to encounter this error message, reboot your computer and temporarily disable all backup and sharing programs. If this resolves the issue, re-enable the backup and sharing programs. If the issue occurs again, ask the application vendor(s) how to exempt your Articulate files, so they won't become locked.
You could try the steps shown here if you continue to see this behavior.
1 Reply
Hi Angela!
Please confirm that you are working locally with your files as described here.
Rebooting the computer can help, however some automated backup programs and file sharing programs can momentarily lock files. If you continue to encounter this error message, reboot your computer and temporarily disable all backup and sharing programs. If this resolves the issue, re-enable the backup and sharing programs. If the issue occurs again, ask the application vendor(s) how to exempt your Articulate files, so they won't become locked.
You could try the steps shown here if you continue to see this behavior.
This discussion is closed. You can start a new discussion or contact Articulate Support.