Error Previewing and Publishing

Oh no Bridgitte! Sorry you're hitting that error message. I can help. 😁

• Are you working from your local hard drive?
• Are you on the most recent update (Update 12)? 
• Does this happen with any Storyline 2 file you try to preview or publish?

Hi Alyssa! Thanks for getting back to me. I seem to have narrowed down on the issue but I'll answer your questions because I've run into another issue with the same module. More on this later...

• Yes, working from my local hard drive
• Yes, working on latest version of SL2, Update 12. I even uninstalled the application and re-installed for testing sake
• No, only happening on this one particular SL2 file

On one of my slides, I have a closed captioning layer that appears when the user selects a CC icon from the base layer. I noticed when I deleted that layer, the error did not appear. Turns out I had an extra space at the end of my paragraph that maybe had some metadata attached to it? I copied the text into notepad and re-pasted it in to SL and the error did not appear anymore. Problem solved!!! Perhaps something was interfering with the application. 

Since I was no longer getting an error, I published my file to do some testing.. and therein lines the problem. My story_html5.html5 file is not loading..... it's a never ending spinning wheel. Not working in chrome/ie or firefox. Also specific to this one module as other modules I've published today are loading with no issues. Could there be some other empty spaces/characters in my module that are causing this? Thoughts?

Thank you for your time! 

Wow, great detective work! 🌟 I'm glad you got Problem #1 solved, so let's move on to Problem #2. 

I can't say for sure that the never-ending loading is caused by empty spaces/characters in your module, so I'd like to have a closer look at your file. Would you mind sharing your file with our team? You can either share it here in the thread, or send it privately here. Thanks!

Thanks Alyssa! I need to vet this through my manager as there is a lot of corporate information in my module. Just need confirmation that I'm okay to share. I will send privately once I get his approval :) 

Thanks, Bridgitte. I'll be here when you're ready!