Error: Specified argument was out of range of valid values

Jun 12, 2015

Trying to save my presentation last night and I received this error.

Storyline Error

When I clicked OK, the Story View went blank - no slides were visible. Nothing I did worked to save my presentation. I couldn't save it to the original location, or to another location, and I couldn't even try to open a new instance of Storyline and copy/paste so I didn't lose my materials.

Eventually I had no choice but to completely shut down Storyline, and when I reopened, everything I'd done since the last save, and some things I'd done prior to saving, were gone, including several minutes of screen recordings.

Has anyone encountered this error, and is there anything I can do to retrieve my data?

Lesson Reiterated: Save Often

30 Replies

Christen Pendleton

almost 2 years ago07/05/22 at 8:04 pm (UTC)

I had been working on one Storyline project earlier in the day related to a recording I made with no issues. I then completed a recording for a separate project in a new file and was inserting it into the View Mode. As that was taking place I received a message that Storyline encountered an error and I needed to send in a report of what I was working on when the error occurred. Due to that error, the recording did not save in Storyline and I was not able to find a version in my temp files. I also tried to save the blank Storyline project, but continued receiving the error "The project file could not be saved. Specified argument was out of the range of valid values. Parameter name: value." I ended up having to close out of Storyline. Any thoughts on why this happened or how to retrieve my recording? Thank you

Storyline_error.jpg

Jose Tansengco
Staff

almost 2 years ago07/12/22 at 3:53 pm (UTC)

Hi Christen,

I'm sorry to hear about your recording. It looks like Storyline 360 may have crashed while you were working on your recordings, and without a working backup, there is no way to restore or recover the recording. I'd like to ask a few questions to help clarify your experience:

When making changes to your project file, are you working locally, or do you have your project file saved on a network drive? Working directly on a network drive can cause issues with your project file.
Does this happen every time you make a recording? If the issue happens frequently, try doing a repair of your Storyline 360 installation.

Additionally, this article explains how to reduce the risk of losing your project files. If the issue persists, you can reach out to our support team by opening a case so we can take a closer look at what's happening.

1 year ago02/15/23 at 11:30 am (UTC)

Well, it is 2023 and it has just happened to me... I'm devastated, long night ahead.

Kelly Auner
Staff

1 year ago02/15/23 at 4:02 pm (UTC)

Hi Alison,

I'm so sorry to hear that you're experiencing this issue and understand how frustrating it can be to lose work. To help narrow down the issue, I have a few clarifying questions for you.

What version of Storyline are you using? The most current build is 3.72.29699.0
.Are you working from your local hard drive?
What happened just before this error message appeared?

I'll look out for your reply! If you'd like to share your file with our team for further testing, you can do so here. We'll delete it from our systems once troubleshooting is complete.