Error when opening Storyline 360 file
Oct 25, 2019
When trying to open a file from server it does not open with an error stating "This project is invalid or corrupt and cannot be opened. It may have been created in an earlier version of Storyline".
We know that the files were not created in earlier versions as these are projects that we created last week.
I tried making a copy on my desktop and it worked, I could open the file but this was not across all the files as some kept giving as the same error even after making a copy on my desktop. I also tried after opening the file to replace the one from the server but then the error message would come back and not open.
It is important for me to fix this issue as we work on Storyline everyday for a large corporation and need this resolved asap.
Thanks
22 Replies
Storyline does not work well with files that are not on the local disk. Using Storyline on files that are on a server can cause corruption in the files. You would need to reach out to support to see if any of the corrupted files are recoverable.
Hi Paul,
Thanks for reaching out and sharing what you are running into.
Diane is correct.
Be sure you're working on your local hard drive (typically your C: drive) when creating, editing, and publishing Storyline courses. Working on a network drive or a USB drive can cause erratic behavior, such as file corruption or an inability to save changes. See this article for more information and tips.
I have noticed a dramatic increase in error messages when opening Storyline 360 files lately and not only from those on the server. I more often than not get a message that says "The file "XXXX" is being used by another process or you do not have the proper security permission to access this resource. Make a copy of your project file, then try to open the new file."
Is this related?
Hi Leanne,
This message usually appears if multiple users are trying to access the same Storyline project file. If you are working with files from a shared network drive, this can lead to unexpected/erratic behavior. I would recommend working on a local hard drive to avoid any unexpected behavior.
The article that Leslie references here provides some great tips on this! 😄
Hi
That would make sense if it only happened for those files that are on a shared network drive and are being accessed by more than one person. However it is happening for those on the shared drive and those on my local C drive. Also no one else is using my files as we each work on our own projects.
I am now getting this error almost 80% of the time when i try access a file and I cant figure out why. I see that Matthew has been having the same issue. Really this has only been happening in the last 2 to 3 months. Could any of the updates that have been pushed be causing this?
Leanne
It could be the updates.. it may help to install a trial version of 360 on a different computer and then try opening the same file. It might help to narrow down the points of failure,
Hi all!
There are a few reasons why you'll receive this error message. As Vincent mentioned above, it could very well be that multiple people are opening the same Storyline file.
It could also be the files aren't being saved locally. You'll want to make sure that files are saved locally before working on them.
This is happening with both files saved locally and on a shared drive understand the shared drive scenario but I am still trying to understand why I am getting the error message for those files saved locally on my laptop.
When it was happening to me it was doing it on both, server and local drive.
Get Outlook for iOS
************** IMPORTANT MESSAGE *****************************
This e-mail message is intended only for the addressee(s) and contains information which may be
confidential.
If you are not the intended recipient please advise the sender by return email, do not use or
disclose the contents, and delete the message and any attachments from your system. Unless
specifically indicated, this email does not constitute formal advice or commitment by the sender
or the Commonwealth Bank of Australia (ABN 48 123 123 124 AFSL and Australian credit licence 234945)
or its subsidiaries.
We can be contacted through our web site: commbank.com.au.
If you no longer wish to receive commercial electronic messages from us, please reply to this
e-mail by typing Unsubscribe in the subject line.
**************************************************************
I have also been getting this message a lot lately and I work from my C:/ drive.
Is this due to recent updates?
Same here, I've twice had to re-create 2 drafts because after publishing them to Review 360, I try to open it again to find it's corrupted :(
I have the same problem! I work locally and my files are being corrupted every week. It's the second time in a month i lost my daily work.
Your software is now broken, clearly many are having this issue even when working locally and it's honestly completely unacceptable. We pay a LOT of money per month to have functioning software, and whatever updates you are forcing on your end are destroying hours of our work and costing us thousands of dollars.
Hi Kayla!
I'm so sorry this has been a constant battle! I've opened a case on your behalf so that we can investigate why your files are consistently corrupted. I've emailed you and escalated your case to our Support Engineers. I encourage you to continue the conversation in the support case so that we can troubleshoot until we find a solution. For reference, your case number is 02053470.
Hi Lauren
Please can you raise it as a larger issue as just looking and the comments above this is happening to more than one person. We are a team of three developers using Articulate 360 and we are all experiencing this issue with our files irrespective of whether they are on a shared drive or our local c drive.
Thanks
Leanne
I'm having the same issues as above, and I've tried everything suggested including deleting an reinstalling the programs. I regularly save back-up versions of my files, and none of those are opening either. Oddly enough, I can open Storyline and start new projects, I just can't open any old or current files. This issue just started yesterday.
Having the exact same experience. I rebuilt my once corrupted course and then saved it locally, 5 times, under 5 different names.
Hi Adrienne,
I appreciate you contacting our support team as well. I see that you've worked with both Cleo and Renato.
I've pointed Renato to your case with Cleo since it looks like he was able to recover some of your material.
I'm having the same issue. The person who created the course in storyline can open the file but I get an error message and so does the vendor who is assisting with our project. All other storyline courses created by the vendor works properly.
Hi Sheila!
Thank you for providing a screenshot! I see that you've submitted a case with our Support Engineers, and my teammate, Rowie, is helping. We'll continue the conversation in your support case.
Any updates on this? I am too is experiencing the same.
Hi Chris!
I'm sorry you're hitting a similar roadblock when trying to open a Storyline file, and I don't see a standard solution to the other cases we have logged for folks in this discussion.
From here, I'd recommend connecting with one of our support engineers to help troubleshoot and determine a cause for this error. One of my teammates will be in touch with the next step shortly after!