Exam Failure Hindering Course / LMS Problems

Jun 04, 2020


I am having an issue with my LMS reporting and was wondering if anyone might have a solution. As a side note, I am publishing the course as Tin Can API.

As some background information, my company's courses have "knowledge checks" (primarily multiple choice questions) sprinkled throughout them. The baseline passing score is 80%. However, it is not mandatory that users pass these knowledge checks in order to pass the course.

The issue that we were having is that when users fail the knowledge checks, it said that they failed the module. This is not what we want to happen. We want them to be able to fail the knowledge checks, but as long as they finish the course we want them to be marked as "course complete".

Therefore, I added a button at the end of the course that is an "exit course" button and it "marks the course as complete" when they click on it. Now my LMS is reporting the course as completed but it is reporting a score of 140%. Does anyone know what the issue might be? 

1 Reply
Vincent Scoma

Hi Camille, 

Happy to help! Let's see if we can narrow down what is causing the reporting score to be over 100%. 

A couple of questions about your course setup:

  • For the knowledge checks, is there one results slide tracking the scores? 
  • How is the course being tracked? Is it using a Results Slide or a different method? 

If you need our help to take a look at your file, we're always more than happy to help! You can share files in this thread or you’re always welcome to share them privately here. We'll let you know our findings and will delete it after having a closer look!

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