Exceeded "number of activations"

Hi John,

I'll check in on the case you submitted to our support team, but they'll be the ones who will have to assist! 

Hi John,

It looks like my colleague Amlan responded to you yesterday afternoon and was able to adjust your serial number - you'll want to ensure that the email address support@articulate.com is not being directed to your junk/spam folder - and in case you need the information he shared for just Storyline, I've included it below (with the exception of your serial number) and it would be similar for Studio '13:

I've adjusted your serial number XXX for Articulate Storyline. You can download the latest version of the Storyline 2 installer here: 
https://www.articulate.com/downloads/storyline-2 

Here's how to install Storyline 2: 
http://www.articulate.com/support/storyline-2/how-to-install-articulate-storyline-sl2 

And here's how to activate Storyline 2 with your serial number: 
http://www.articulate.com/support/storyline-2/how-to-activate-articulate-storyline-sl2 

In the future, if you need to transfer your Storyline 2 license from one computer to another or reinstall on the same computer, follow the steps outlined here: 
http://www.articulate.com/support/storyline-2/how-to-transfer-articulate-storyline-from-one-computer-to-another-sl2 

i run storyline 2 on a parallels windows 10 install. I uninstalled Windows and then re-installed. However, I did not uninstall Storyline 2 first. Now, I'm it appears I've exceeded my activations. Can I log in and manage those activations somewhere? I only have one Storyline 2 product installed (on the Windows VM) or do you need to switch the serial number like you did in the in previous thread?

Hi Greg,

We can help you out with an additional activation - please reach out to our Support Team here!