Exit Course Button freezes course in Firefox

Hi Cheryl,

Thanks for reaching out and sharing what you're experiencing. 

It's not ringing any bells for me.

Are you able to replicate this behavior when the course is uploaded to SCORM Cloud or is this only happening on your LMS?

I know you mentioned the users using Firefox, but is it working in other browsers or are you able to replicate?

If you'd like us to take a look, you can share the .story file.

We are unable to replicate the behavior, except 'occasionally' at that one location. It is not consistent. We're leaning toward it being a Firefox (on thin clients) issue, since I dug around on the Heroes threads and found that Firefox is probably the worst browser to use with StoryLine. 

The courses play and record perfectly for users that use Chrome. Just the ammo we needed to get our locations standardized!

So, I tested a theory this morning:

Published a new course as HTML5 (only).

Launched it with Firefox. (not in the LMS)

Everything was perfect - until the Results slide, when I clicked "Exit Course". Nothing happened. No freeze, no error, the slide just kept on playing (the button did change states as it was designed, but didn't actually EXIT).

More:

Published the same course again, this time as:  "Flash with HTML5 fallback".

Tried it again in Firefox - still won't exit.

Immediately tried it in Chrome - works like a charm (exits as expected).

Earlier courses published as "HTML5 with Flash fallback" do not exhibit this behavior.

It seems something may have happened between SL3 - Ver 3 and SL3 - Ver 4. All the courses published in earlier versions of SL3 run fine at that location in Firefox.

Hey Cheryl,

Does the course mark completion in your LMS as expected?

What LMS output option are you choosing? (SCORM, Tin Can, etc) 

There are a few reasons that your course may not Exit as expected and we have an article here.

The LMS is recording their score, but not marking the course as complete (in this case, "Finished").

Choosing SCORM 1.2.

Forever ago, I changed the configuration.js file to "AWAYS_CLOSE_TOP" - but it's gone back to "SCORM_RECOMMENDED". I wonder if that was with one of the upgrades this year. I guess I should keep an eye on it. I just changed it again, will update here if that was the issue.

Sounds good Cheryl.

If you had republished the content, you would need to update the output file again. That may be why you were seeing the change.

So, you're saying that configuration.js is considered an output file?

It's located here: C:\Program Files (x86)\Articulate\Storyline 3\Content\lms

It gets changed every time a course is published?

Oh, that may have happened with an update. 

I didn't know you were changing the configuration file of the actual program. 

I apologize for any confusion.

Whew. Scared me there for a sec.  No worries!