Exit course trigger not working when publishing for Web in Storyline 2

I've seen several discussions about this and followed what was recommended. The "Launch player in new window" checkbox is selected, and I'm accessing the link on a server, not my hard drive. But when I click the Exit button nothing happens - the window remains open.

It's not embedded on a web page, I'm just accessing via the link to the server. And I am on the most recent version of SL2 with all updates installed.

Any ideas or suggestions?

thanks,

Jeanette

7 Replies
Ali Goulet

Hi Jeanette,

It sounds as though you've already reviewed this article on possible causes and workarounds to that. Would you be able to share your .story file here for us to take a closer look at and do some testing? You can attach it in a comment to this thread. Also, what browser are you using to view your course in? 

Leslie McKerchie

Hi Jeanette!

I published your course to Tempshare for testing and your Save and Exit seems to be working as expected for me in Chrome.

Do you experience an issue with this link or is it limited to your environment:

http://s3.amazonaws.com/tempshare-stage.storyline.articulate.com/sto_1aojq7caa1d7jabp1elb1llvu4r9/story.html

Jeanette Cereske

Hi Leslie,

I'm sorry for the late reply, I was out of the office last week due to a family emergency.

The Save & Exit worked on the link that you sent, so it does seem to be limited to my environment. However, I think I figured out what the problem is. The file is on an external server, however I access that server through Webdrive. I had someone in my company who does not have Webdrive on their laptop try it and Save & Exit worked for him. 

Does that make sense?

thanks,

Jeanette

Jeanette Cereske

Hi Leslie,

WebDrive is a drive mapping utility that you use to access remote file servers, so I thought that it could be that the server was considered local since Webdrive is Drive D on my laptop. 

That said, the Save & Exit is now working on my machine when deployed as a link on the external server! I did a Webdrive update, so I don't know if that had anything to do with it,  but I'm glad it's working.

Thanks for your assistance.

Jeanette