My IT group recently did some work on my machine and now when I try to log into Storyline 360 I see a note that says that my Articulate 360 session has expired, and to refresh my browser to sign in. I closed out of my browser and restarted it, but still get this message. How else can I "refresh" my browser and get to the point where Storyline will allow me to sign in? Is there no direct technical support for Articulate other than going through discussion boards?
I had the same issue this morning, Ron, tried the thing with the browser, no luck, saw the similar Related Content topic at left, and rebooted my PC per one of the suggestions, and it worked! When I do submit a ticket I have had quick turnaround so far.
I received a note from Articulate customer support that asked me to download
and install the latest version of the desktop app and then sign in again.
This seemed to do the trick. The person said that they have been making
updates to the software and some of the older versions of the Articulate 360
desktop app have expired.
Glad that you were able to get the help you needed, Ron. Thanks for the update.
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4 Replies
Hi Ron,
Thanks for contacting us to share the issue that you are currently running into.
There is direct, private technical support available to you.
You should see that option when posting in the forums and here is our complete support policy.
I've opened a support case on your behalf so that you can work directly with a support engineer. You should be hearing from someone soon.
I had the same issue this morning, Ron, tried the thing with the browser, no luck, saw the similar Related Content topic at left, and rebooted my PC per one of the suggestions, and it worked! When I do submit a ticket I have had quick turnaround so far.
I received a note from Articulate customer support that asked me to download
and install the latest version of the desktop app and then sign in again.
This seemed to do the trick. The person said that they have been making
updates to the software and some of the older versions of the Articulate 360
desktop app have expired.
Thanks,
Ron
Ron Fried
Senior Instructional Designer
Center for Education Research & Innovation
SRI International
(650)859-5593
Ron.fried@sri.com
Glad that you were able to get the help you needed, Ron. Thanks for the update.
It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
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