Expired Session Issue

My IT group recently did some work on my machine and now when I try to log into Storyline 360 I see a note that says that my Articulate 360 session has expired, and to refresh my browser to sign in. I closed out of my browser and restarted it, but still get this message. How else can I "refresh" my browser and get to the point where Storyline will allow me to sign in? Is there no direct technical support for Articulate other than going through discussion boards?

4 Replies
Leslie McKerchie

Hi Ron,

Thanks for contacting us to share the issue that you are currently running into.

There is direct, private technical support available to you.

You should see that option when posting in the forums and here is our complete support policy.

I've opened a support case on your behalf so that you can work directly with a support engineer. You should be hearing from someone soon.

Ron Fried

I received a note from Articulate customer support that asked me to download
and install the latest version of the desktop app and then sign in again.
This seemed to do the trick. The person said that they have been making
updates to the software and some of the older versions of the Articulate 360
desktop app have expired.

Thanks,

Ron

Ron Fried

Senior Instructional Designer

Center for Education Research & Innovation

SRI International

(650)859-5593

Ron.fried@sri.com