66 Replies
Joel Thomas

I am having the same issue. 

I am also unable to log in to Articulate Review - the page refreshes over and over again after a login attempt making Review totally unusable. Other users of our Review also can't log in to their accounts. This has been happening for 7 days at least now.

I also am unable to stay logged in here and my support/help posts aren't showing up so that I can get some help.

Unfortunately this is terrible timing because I have a massive eLearn project which is due for go live in the morning. 

I'm super frustrated about it so I am hoping that Articulate will be doing something to rectify this issue as soon as possible. 

Joel :(

Katie Riggio

Good morning, Matthew, JosephSebastjan, and Joel!

I'm very sorry to hear of this expiration snag and have opened support cases along with corresponding details for each of you. I know a few of you are under a deadline, so we'll do everything we can to get the issues you're facing sorted out as quickly as possible!

Look out for an email from our team at support@articulate.com with the next steps!

Leslie McKerchie

Hello Michael and welcome to E-Learning Heroes :)

We’re making improvements to the Articulate 360 sign-in experience. As a result, older versions of the Articulate 360 desktop app have expired. You’ll need to update your Articulate 360 desktop app and then sign back in.

You can install the latest update by clicking the “Install Update” button in your desktop app or downloading the latest installer here.

After updating your desktop app, you can sign back in and continue working as usual. If you forgot your password, you can reset it here.

Let me know if you have any other questions. 

Ashley Terwilliger

Hi Lauren,

Can you sign into 360.articulate.com? If so, the top button to download the apps would provide you the latest installation of Articulate 360. 

If you can't log in there either, let's have you work with our Support Team by connecting using that link so that we can investigate the issue in your account further. 

Libby Raih

Hello:

My peer and I are having somewhat similar issues. I can sign in on 360.articulate.com I'm trying to do the install (however I just updated it 4 days ago) The apps keep popping up saying i have to sign back in and it won't update today. However, currently, I am signed in via .com and can use Rise.

My peer can get into the storyline but she cannot get into 360.articualte.com - Rise applications. She also has recently ran the updated install within the last 4 days.

We are open to other ideas to solve this. Thank you for your time and support.