Thank you for reaching out! I am sorry that you are hitting this snag when logging into the desktop application. I am opening up a Support Case on your behalf so we can continue to investigate this further. Please be on the lookout for an email from Articulate Support!
FYI, I noticed that your email signature came through when you replied via email. You can remove that if you would like by clicking Edit beneath your response. Here’s a quick Peek video if you need help.
Hi, Im having the same issue, I have tried fully restarting the programme a few times now and am still receiving the same message. Is there any update on how to fix this issue?
I am also unable to log in to Articulate Review - the page refreshes over and over again after a login attempt making Review totally unusable. Other users of our Review also can't log in to their accounts. This has been happening for 7 days at least now.
I also am unable to stay logged in here and my support/help posts aren't showing up so that I can get some help.
Unfortunately this is terrible timing because I have a massive eLearn project which is due for go live in the morning.
I'm super frustrated about it so I am hoping that Articulate will be doing something to rectify this issue as soon as possible.
Good morning, Matthew, Joseph, Sebastjan, and Joel!
I'm very sorry to hear of this expiration snag and have opened support cases along with corresponding details for each of you. I know a few of you are under a deadline, so we'll do everything we can to get the issues you're facing sorted out as quickly as possible!
We’re making improvements to the Articulate 360 sign-in experience. As a result, older versions of the Articulate 360 desktop app have expired. You’ll need to update your Articulate 360 desktop app and then sign back in.
You can install the latest update by clicking the “Install Update” button in your desktop app or downloading the latest installer here.
After updating your desktop app, you can sign back in and continue working as usual. If you forgot your password, you can reset it here.
Can you sign into 360.articulate.com? If so, the top button to download the apps would provide you the latest installation of Articulate 360.
If you can't log in there either, let's have you work with our Support Team by connecting using that link so that we can investigate the issue in your account further.
My peer and I are having somewhat similar issues. I can sign in on 360.articulate.com I'm trying to do the install (however I just updated it 4 days ago) The apps keep popping up saying i have to sign back in and it won't update today. However, currently, I am signed in via .com and can use Rise.
My peer can get into the storyline but she cannot get into 360.articualte.com - Rise applications. She also has recently ran the updated install within the last 4 days.
We are open to other ideas to solve this. Thank you for your time and support.
I am having this issue too. I feel like this happens every week, I have a paid account and end up having to sign up for a trial which seems to solve this issue, ridiculous solution though.....
66 Replies
Hi Karen,
Thank you for reaching out! I am sorry that you are hitting this snag when logging into the desktop application. I am opening up a Support Case on your behalf so we can continue to investigate this further. Please be on the lookout for an email from Articulate Support!
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Thank you!
I am getting that same message today. Any resolution here?
Closing and relaunching the app is not enough. A full restart did work.
Glad that you were able to get back up and running, David. Thanks for popping back in to share an update.
I am having the same issue
Hi Erin and welcome to E-Learning Heroes :)
I appreciate you contacting us and sharing that you're running into a similar problem with your software.
I've opened a support case on your behalf and shared a solution to get you back up and running.
I solved the issue. Thanks!
Karen Labenz
Instructional Designer
Hajoca National Support Center
2001 Joshua Road, Lafayette Hill, PA 19444
p: 609.560.2915
[Hajoca Corporation]
Happy to hear that, Karen!
FYI, I noticed that your email signature came through when you replied via email. You can remove that if you would like by clicking Edit beneath your response. Here’s a quick Peek video if you need help.
same issue. full restart did not resolve...any updates on this?
Hi, Im having the same issue, I have tried fully restarting the programme a few times now and am still receiving the same message. Is there any update on how to fix this issue?
same issue
I am having the same issue.
I am also unable to log in to Articulate Review - the page refreshes over and over again after a login attempt making Review totally unusable. Other users of our Review also can't log in to their accounts. This has been happening for 7 days at least now.
I also am unable to stay logged in here and my support/help posts aren't showing up so that I can get some help.
Unfortunately this is terrible timing because I have a massive eLearn project which is due for go live in the morning.
I'm super frustrated about it so I am hoping that Articulate will be doing something to rectify this issue as soon as possible.
Joel :(
still same problem.
there is one difference - deadline is 24hrs closer :(
Good morning, Matthew, Joseph, Sebastjan, and Joel!
I'm very sorry to hear of this expiration snag and have opened support cases along with corresponding details for each of you. I know a few of you are under a deadline, so we'll do everything we can to get the issues you're facing sorted out as quickly as possible!
Look out for an email from our team at support@articulate.com with the next steps!
Good Morning,
I am having the same issue as everyone above.
Thanks!
Hello Michael and welcome to E-Learning Heroes :)
We’re making improvements to the Articulate 360 sign-in experience. As a result, older versions of the Articulate 360 desktop app have expired. You’ll need to update your Articulate 360 desktop app and then sign back in.
You can install the latest update by clicking the “Install Update” button in your desktop app or downloading the latest installer here.
After updating your desktop app, you can sign back in and continue working as usual. If you forgot your password, you can reset it here.
Let me know if you have any other questions.
Works now with emailed instructions, thank you!
Thanks for confirming that you are back in action, Michael :)
I am having this issue as well, but because I can't sign in, I cannot find where the update is. Any tips that might help?
Hi Lauren,
Can you sign into 360.articulate.com? If so, the top button to download the apps would provide you the latest installation of Articulate 360.
If you can't log in there either, let's have you work with our Support Team by connecting using that link so that we can investigate the issue in your account further.
Hello:
My peer and I are having somewhat similar issues. I can sign in on 360.articulate.com I'm trying to do the install (however I just updated it 4 days ago) The apps keep popping up saying i have to sign back in and it won't update today. However, currently, I am signed in via .com and can use Rise.
My peer can get into the storyline but she cannot get into 360.articualte.com - Rise applications. She also has recently ran the updated install within the last 4 days.
We are open to other ideas to solve this. Thank you for your time and support.
Hi Libby,
Thanks for contacting us to share what you and your colleague are experiencing when logging in.
I've opened a support case on your behalf and emailed you to get you both back up and running.
I am having this issue too. I feel like this happens every week, I have a paid account and end up having to sign up for a trial which seems to solve this issue, ridiculous solution though.....
This discussion is closed. You can start a new discussion or contact Articulate Support.