Exported CC files being changed to video

Jan 08, 2021

I have been exporting the closed caption files. Yesterday they all saved fine and I was able to open them in notepad to view the text. All of a sudden they are now automatically being saved as a media file. When saving the,=m, they still say they are a .vtt file, but when I go to view it, it is a video/audio file and not text. Any ideas what is happening? 

4 Replies
Lauren Connelly

Hi there Karyn!

I'm happy to help! Are you exporting the captions from the Media Library? There are two export buttons in the Media Library; one for the audio and one for the captions.

Would you mind taking a look at this Peek and letting me know if you see a different outcome?

If you'd like me to take a look at your project, you can attach it to this discussion or use this secure upload link to share it privately.

Jeff Momsen

This is a great alternative to pulling the vtt files from the slides.

Is there a way to pull all the vtt files from the project or scene at once? [they don't need to be all one file, but maybe pull all the files at once?]

Alternately, Is there a trick to getting them out of the zip file after publish?