Externally hosted Storyline course content won't bookmark or signal completion (AICC)

Apr 27, 2015

I have a course that has the content externally hosted in a different domain. The LMS is SumTotal 7.1

I have followed the instructions for using a relay file (php version) as written here:

http://www.articulate.com/support/storyline/aicc-content-wont-track-or-resume-in-a-cross-domain-environment-463

...and yet the LMS receives no completion message (always "in progress") and the user must always start from the beginning (no bookmarking.)

Any help would be appreciated

8 Replies
Ashley Terwilliger-Pollard

Hi Randall,

So after answering the prompt for a yes, you're brought back to the start of the course? The LMS may have it's own resume behavior set up - but you'd need to check that with them. If you'd like to take a look at the data being sent back and forth you could enable LMS debug mode as described here. 

Randall Sauchuck

actually I got the debug mode to work (caching error prevented it loading)

I noticed a couple of things:

I get this message when exiting the course: Cannot make calls to the LMS before calling Start

I see this a couple of times: AICCComm - Checking for presense of 'http://'

However my course and LMS (SCORM cloud) are both on https:// protocol. Would that cause teh issue?

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