Failed to get Word file after Publish

Jan 15, 2014

Hi all,

We meet a strange issue while publish Storyline files into Word format. After processing, it occurs “Publish Successful” as below screenshot but there’s no file in the output path, the folder is totally empty.
I tried some methods, such as modify the file name, change the output path, delete some slides, move to other PC, but still cannot get any result. I’ve found a temporary .doc file from Word, but it had only partial content.

Our platform details:

Window 7

Office 2010

Storyline newest version (Update 4: 1311.1422)

Storyline file info:

One Korean story with 99 slides in total

Have you ever meet this kind of issue? Please kindly let me know your idea on how to resolve it.

Thank you,

Jennifer

7 Replies

Dwayne Schamp

over 10 years ago01/15/14 at 4:25 am (UTC)

Funny this, we had this happen just the other day for the first time. It turned out there was not enough RAM on the publishing computer to handle the publish. It was a short (15) slide course, but each slide had a video segment. In total, the Storyline file was 296MB. I moved to a machine with more RAM and had no trouble at all.

Need to have enough free HD space as well.

Ashley Terwilliger-Pollard
Staff

over 10 years ago01/15/14 at 11:42 am (UTC)

Hi Jennifer,

It looks like you've got two threads going, so I just wanted to connect them for anyone following along.

Jennifer Ch
Author

over 10 years ago01/19/14 at 10:10 pm (UTC)

Ashley Terwilliger said:

Hi Jennifer,

It looks like you've got two threads going, so I just wanted to connect them for anyone following along.

Hi Ashley,

Yes, there are 2 threads with same topic going, sorry for that.

Jennifer Ch
Author

over 10 years ago01/19/14 at 10:25 pm (UTC)

Dwayne Schamp said:

Funny this, we had this happen just the other day for the first time. It turned out there was not enough RAM on the publishing computer to handle the publish. It was a short (15) slide course, but each slide had a video segment. In total, the Storyline file was 296MB. I moved to a machine with more RAM and had no trouble at all.

Need to have enough free HD space as well.

Hi Dwayne,

Thanks a lot for your share, actually we used virtual machine to install Storyline, Quad Core, 8G memory with 35G disk space available. Our storyline file size is 164M, we tried to increase RAM but still can't resolve problem.

BTW, Traditional Chinese file can be published to Word successfully while Korean file can't, do you have any advise? Thank you.

Christine Hendrickson
Staff

over 10 years ago01/20/14 at 8:07 am (UTC)

Hi Jennifer,

Storyline is not officially supported on a virtual machine. Though some community members and course developers have had success with this, it could cause some trouble.

Have you tried installing on your local machine? If not, I would recommend giving this a try and seeing if the project publishes to Word successfully.

Let us know how it goes!

Thanks :)