Storyline: Failed to get Word file after Publish

Jan 15, 2014

Jennifer Ch
By Jennifer Ch

Hi all,

We meet a strange issue while publish Storyline files into Word format. After processing, it occurs “Publish Successful” as below screenshot but there’s no file in the output path, the folder is totally empty.


I tried some methods, such as modify the file name, change the output path, delete some slides, move to other PC, but still cannot get any result. I’ve found a temporary .doc file from Word, but it had only partial content.
 

Our platform details:

Window 7

Office 2010

Storyline newest version (Update 4: 1311.1422)

Storyline file info:

One Korean story with 99 slides in total

Have you ever meet this kind of issue? Please kindly let me know your idea on how to resolve it.

2 Replies
Ashley Terwilliger-Pollard
over 10 years ago01/15/14 at 11:42 am (UTC)

Hi Jennifer and welcome to Heroes! 

I saw you also had a thread going over here where Dwayne offered some assistance, so I just wanted to connect them.

Thanks for also sharing the information on what update you're using, there was a known issue that was fixed in update 4 when the publish to word failed. You mentioned changing the file name and the path, so I just wanted to check in that you were following the information detailed here about keeping the file path to under 260 characters, publishing to a local drive and haven't used any special characters or symbols in your file name. 

Also, you mentioned a temporary .doc file that had some content? As Dwayne mentioned it may be the amount of memory needed to publish. So please let us know how Storyline is behaving after you've look into that and what I've mentioned above.

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