Feedback Audio is Not playing

Jun 23, 2017

Hi All,

i am facing below issue in KC screens.


If the user click on submit button without selecting any answer then close, the you should select an answer box and select any answer then click submit again the narrator voice is not working

Please try the below steps to replicate the issue.

  • do not select an answer and click on submit
  • close the window that ask you to select an answer
  • choose any answer and submit 
  • no narrator voice

Sample link


4 Replies
Ali Goulet

Hey Sinchu!

Thanks for letting us know you're hitting this, and for sharing that example.

This is an issue that's on our radar for Storyline 360 and I've added your example to our report. It does appear limited to the HTML5 output.

You'll now be notified right away when we have any news to share about this bug. If you're curious, here's a little more information on how we tackle bugs

Really appreciate you reaching out here about it, and I'm sorry it's been slowing you down. 

Ali Goulet

Hey Sinchu!

Since this issue is limited to the HTML5 output, one workaround for now would be to publish for Flash. 

Another option would be to disable the submit button until an answer is selected so that the user doesn't encounter that popup. 

We'll be sure to keep you posted here when we have an update on this bug! 

Leslie McKerchie

Good news! We fixed the issue you reported where:

Audio does not resume after clicking OK on a feedback layer when you hit submit before selecting an answer

Be sure to install the latest Storyline 360 update to take advantage of all the recent features and fixes. 

If the problem happens again, please record a Peek 360 screencast for me, and I'll be happy to help or you can always work directly with our support engineers here.

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