Feedback Master Does Not Work

Aug 02, 2018

Alyssa Gomez helped me with a problem with the master slide on this project, and the feeback master is an even bigger problem: I have spent many hours trying to format feedback masters, and although the masters look correct when I go into Feedback Master view (see attached Correct Feedback.png and the first slide in the attached .story file), new quiz slides are created with feedback layers that use the background from the regular master slides, and text boxes that make no sense at all (see attached Wrong Feedback.png). I then have to manually reformat every aspect of every feedback layer on dozens of quiz slides.

How can I get what appears in the feedback master slides to correctly appear in the layers of new quiz slides? Using Storyline 3.

59 Replies
Jennifer Sullivan


I'm having the same problem, I've tried everything I can think of, but the wrong feedback layers are coming through. The only difference between the attached and mine is that mine are pulling through from the creation of software simulations in the Try me Mode (would upload the file but its massive and this is the same issues!!) instead of quizzing.

Any ideas or help please?


John Morley

Thanks Jennifer,

This seems a step closer, but unless I use the absolute default feedback formats, changes to the feedback master still are not carried to the new slides: the continue button pops in at the wrong place and in the wrong color, and a random button, labeled "Button" is added. The title is also incorrectly formatted.

On a broader issue, even if this works, this level of work around would not be needed if the software was working according to its documentation. I look forward to other ideas and solutions.


John Morley


Working with your solution I discover that all elements (text placeholders and the button) must be left as-is, other than formatting for color, size, etc.

Although workable, this is a poor design because it implies a level of flexibility that is just not there, And allows--if not encourages--going down the frustrating path of no return that prompted me to begin this string.

The way this area of functionality is positioned is clearly that what you see in the feedback master is what you get in the slide, and that is simply not the case. I hope this discussion can save others from the frustration we have faced.

John Morley

No! No! No! When I create a new question slide, the same corrupted feedback format is in all the feedback layers. This has been pared back to three feedback masters, a single slide, and a single freshly generated slide master that is completely blank. But still, when a question slide is added, the feedback layers look nothing like the only three feedback masters in the project.

Where is this bogus formatting coming from?

Crystal Horn

Hi folks.  Thanks for having this conversation.  You're right - when you create a new feedback master and format the existing placeholders, the default options are returning.  It looks like this issue has been popping up since previous versions, so I'm going to make sure we're doing what we can to prioritize this properly.

Ashley Terwilliger-Pollard

Hi John,

Since Storyline 3 is behind Storyline 360 in terms of updates, you may see some differences with various features or bugs that don't exist in Storyline 3. Sadly, this issue in present in both versions. Once we have a fix in place for Storyline 360, we'll release an update for Storyline 3 after. 

Crystal Horn

Hi there, Lida and John.  We have this behavior reported for both Storyline 3 and 360.  

I recently noticed that if you use the Feedback window in Form view, Storyline will pull in some of those default feedback layout objects, like the Correct text and the Continue button, even if you're using a custom layout that doesn't include them.  I found a way around it which might be helpful for you:

1. Make sure you remove any unwanted elements from your feedback master layout (from the parent and the child layouts). You can add a text placeholder if you know you'll be giving textual feedback.

2. Remove any text from your layer in Form View. This will ensure that Storyline doesn't try to pull in the normal feedback elements (like "Correct" and the Continue button).

3. Create new layers titled, Correct and Incorrect. Choose your custom feedback layout with the text placeholder, and then enter the text appropriate for that slide's feedback.

We still have this issue open, but in the meantime, I'm sharing this workaround to help!

Katie Riggio

Hello, folks! A quick update:

Update 29 for Storyline 360 is live: In this update, we fixed the issue where formatted text on a feedback master would not always carry over to the slide layers.

Check out all the new fixes here, and here's how to update to the latest version!

While I don't have an update on the other reported issues related to the feedback master just yet, you're in the right place and we'll let you know as much as we can, as soon as we can!

Lauren Connelly

As Katie mentioned, this issue was fixed in Storyline 360!

If you've experienced this issue in Storyline 3, we have good news!

We just released Update 7 for Storyline 3! (Build 3.7.20003.0) 🎉
Text formatting on feedback masters didn't always carry over to layers in your course. This is one of the many fixes included in update 7!
Signature Digital

This doesn't appear to be fixed in 360. I can still never get a button on the master feedback slide, with states, to stick on the actual feedback slides. 

Sometimes too, I change a setting such as line weight and the type of button changes. eg. from a very rounded button, to a square button. Very frustrating. 

Ashley Terwilliger-Pollard

Hi Alan,

I'm sorry that you're still running into trouble, but we're here to help! The issue that Katie and Lauren mentioned being fixed in the latest updates was specific to fonts and text formatting, but it sounds like you're having trouble specifically with the formatting of buttons. 

I'd love to take a look at your .story file to narrow in on the issue. Are you able to share a copy of your file with us? If so, you can upload at this link using the Add Attachment button or you always have an option to share privately with our Support Engineers. Either way, we'll delete it when done testing. 

Vincent Scoma

Hi There,

Thank you for sharing a sample file! 

I tested the file to see if I could replicate what you are seeing but I am having a hard time making that happen. After adjusting the Feedback Master button color to red, it remained that way throughout the slide. Even after saving and closing the file, the button color/size/shape remained the same:

Does this still appear to be happening in your courses? If you are able to share a Peek 360 of what you are seeing, that would help out a lot! 

Please let me know if you have any questions! 

Heather Gibbs

I'm having issues with the button states and font styles working correctly when I apply feedback master layers.  I'm trying to create a custom Storyline project shell.  To that end, I have inserted the Opportunity theme, created a custom color theme and applied it, and created a custom font theme and applied it.  I created three different feedback masters (1,2, and 3 - 4 and 5 were part of the Opportunity theme) and when I try to apply them to the existing feedback layers in the Opportunity theme, either the font is different (different style) or the button states are different (button shape, button fill, button outline).

In the attached example you can see where I applied feedback master 1 layers to slide 1.20 and the button states are not the same. I also applied feedback master 2 layers to slide 1.21 and the button states are off as are some of the fonts (bold where it's not in the master and a different font type). To further complicate this, if I try applying feedback master 1 layers to slide 1.21 it has even different issues than when I apply them to slide 1.20. I'm guessing it may have something to do with the properties of the slide I'm applying these layers to, but I have no idea.  This also seems to be counter intuitive to the whole idea and reasoning behind having master feedback layers that you can apply.