Oh no - never a good message to see, so let's try to see if there is still a working version of your project in your temp files. Here's how to check:
1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
3) Change the file extension of the copy on your desktop from *.tmp to *.story.
4) Double-click the file to open it in Storyline.
File corruption is unpredictable, and there's no straightforward way to determine what causes it. Common causes are environmental (disk errors, power outages, improper shutdowns), viruses, failed Windows updates, and even file size (i.e., very large files have a higher risk of corrupting), and as Wendy mentioned not working off a local drive. You may want to review the general best practices here to help prevent future file corruption.
Aw - so happy to hear that Virginia! And good to keep them handy if you run into it again, but following along with those best practices is the best way to ensure that files don't become corrupt.
4 Replies
Hi Virginia
are you accessing the file from your local drive. Try making a copy in Explorer and then rename it and see if you can open it.
Or open SL and create a new project file and see if you can import the slides in
Hi Virginia,
Oh no - never a good message to see, so let's try to see if there is still a working version of your project in your temp files. Here's how to check:
1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
3) Change the file extension of the copy on your desktop from *.tmp to *.story.
4) Double-click the file to open it in Storyline.
File corruption is unpredictable, and there's no straightforward way to determine what causes it. Common causes are environmental (disk errors, power outages, improper shutdowns), viruses, failed Windows updates, and even file size (i.e., very large files have a higher risk of corrupting), and as Wendy mentioned not working off a local drive. You may want to review the general best practices here to help prevent future file corruption.
The procedures worked! I forwarded the information to several Instructional Designers. I am very happy!
Aw - so happy to hear that Virginia! And good to keep them handy if you run into it again, but following along with those best practices is the best way to ensure that files don't become corrupt.
This discussion is closed. You can start a new discussion or contact Articulate Support.