File is corrupt

Jan 30, 2017

I turned off the PC but the system is telling me that the file is corrupt. What do I do?


4 Replies
Ashley Terwilliger-Pollard

Hi Virginia,

Oh no - never a good message to see, so let's try to see if there is still a working version of your project in your temp files. Here's how to check: 

1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline 

2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop. 

3) Change the file extension of the copy on your desktop from *.tmp to *.story. 

4) Double-click the file to open it in Storyline. 

File corruption is unpredictable, and there's no straightforward way to determine what causes it. Common causes are environmental (disk errors, power outages, improper shutdowns), viruses, failed Windows updates, and even file size (i.e., very large files have a higher risk of corrupting), and as Wendy mentioned not working off a local drive. You may want to review the general best practices here to help prevent future file corruption. 

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