File Linking Issue
Mar 09, 2016
Really hoping someone can help me with this one. It's got me scratching my head...
In our Storyline files, we are using videos, images, documents and links to web-pages. All of these are working well, except documents.
Here's the best I can explain for now....
If I set a trigger up to link to a document, SL sees this as a link such as c:\users\ady.howes\dropbox.....
When the SL file is published, provided it can find that file, all is well. But there are occasions where it can't find the file (such as another user is opening the file and their user folder is different, or a folder has been moved etc). SL doesn't produce an error message and sometimes it's not easy to tell this has happened.
As I say, videos, images and web links work fine. It's just documents that seem to be an issue (PDF, Word Docs etc).
The only solution I can think that is relatively pain-free is to host these files on a public domain somehow and instead of link to a document, link to a URL...
Unless anyone else can suggest any other work arounds?
Hoping that makes sense and someone can help.