File saving issue..

Jan 13, 2014

We are using a licensed version of Articulate Storyline. We are having a file saving problem. While saving the file we got the following error message.

""The project file could not be saved.

 Store must be open for this operation.""

Kindly give us a solution asap for this issue as its delaying our projects. 

1 Reply
Ashley Terwilliger-Pollard

Hi Pallavi and welcome to Heroes! 

First off, you'll want to make sure that you're working with local project files and don't have any other instances of Storyline open. Based on  a similar thread, I'd suggest following these steps:

If your Storyline software is not working properly, a simple repair may fix the problem.  Please review the following article to learn how: 

In addition, please try to delete the Storyline project logs and temp files by following the instructions below: 
1. Right-click on the Windows start button and click Explore 
2. Type the following in the address bar and hit return: 
3. Delete the project logs in this folder 
4. Right-click on the Windows start button again, and click Explore 
5. Type the following in the address bar and hit return: 
6. Delete the temp files in this folder 

Restart your machine, then test Storyline again. 

If the issue persists, can you check if you still encounter the issue when working on a new project in Storyline? 

If the issue only occurs in one particular project, you may need to troubleshoot the issue further with this Storyline file. Try importing the slides from this project to a new Storyline file. Here's how to import slides from one Storyline project into another: 

This discussion is closed. You can start a new discussion or contact Articulate Support.