We recently purchased Storyline and ran into an issue where it closed whenever I tried to open a page. We ran the repair and it is is working fine, but are curious as to why it happened. I did try to open the file from a network drive without opening Storyline first and wondered if that may be the issue based on some of the comments in the forum.
While reading the forums, we also found that there are issues with saving on network drives. We are unable to save anything to our harddrives, so the recommendation to save to the harddrive is not an option for us. Any tips on how to save the files on network drives would be greatly appreciated.
I'm afraid that may be the cause and really it's strongly recommended that you not modify or work with files on external drives.
I'm not sure how your restrictions are setup on your machines, but it may be worth it to ask your IT department to allow saving of course files, or resources to the hard drive.
Keep in mind, however, the files won't need to stay on the hard drive. You'll only need them to be on the hard drive when you're working with the files. Storing the files on an external drive or network drive is fine.
I'm afraid this isn't limited to Articulate software and I'm not aware of any way to ensure you won't run into problems pulling from your network drive.
You've probably seen this already, but I just wanted to make sure you were aware of these guidelines:
Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior.
You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).
Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.
I know this may not be what you're wanting to hear, but hopefully this will assist in convincing your company to at least allow saving for project files on your machines.
1 Reply
Hi Michele,
I'm afraid that may be the cause and really it's strongly recommended that you not modify or work with files on external drives.
I'm not sure how your restrictions are setup on your machines, but it may be worth it to ask your IT department to allow saving of course files, or resources to the hard drive.
Keep in mind, however, the files won't need to stay on the hard drive. You'll only need them to be on the hard drive when you're working with the files. Storing the files on an external drive or network drive is fine.
I'm afraid this isn't limited to Articulate software and I'm not aware of any way to ensure you won't run into problems pulling from your network drive.
You've probably seen this already, but I just wanted to make sure you were aware of these guidelines:
Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.
I know this may not be what you're wanting to hear, but hopefully this will assist in convincing your company to at least allow saving for project files on your machines.
Thanks!
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