Issues opening file in another computer.
Apr 19, 2021
Hello there!!
I'm working in a project using storyline 360 v 3.50.24832 in windows 10.
In my computer it works fine, I'm able to publish and work normally; but, when I send the file to my coworker (same version, same OS), some slides seems empty (even with the content in the timeline) and it shows an error window at the moment of publish or review the slides or entire project.
I already uninstall and install again the software, he did the same, I tried making new files and importing slides (not working), new files reimporting the assets (not working) and I made a simple file with a couple photos and it worked well.
May anybody please take a look to the file and help me to know what's wrong?
Thank you very much.
3 Replies
I've try open the file in "a neutral computer" (one that never have had Storyline Installed) and when I open the file for the first time it worked well. Then I installed the fonts, and the file stop working. It is definitively something with the fonts.
It was a font causing rendering issues (Inter Medium). I changed it and everything in the slide appear just like magic.
Hello Graciela!
I'm so happy you could pinpoint the troublesome font and get this working—and I appreciate you stopping back by to share the details! I'm sure this info will provide helpful insight for other community members in need!