Files published with earlier build of Storyline 360 not working when published with latest build

Apr 13, 2022

Hi,

We have been using Storyline 3 for publishing e-learning content to our LMS. In recent times we've been trying to explore Storyline 360. So back in June 2021, we published some packages that were running on our LMS without any problem. The build version we used back then was probably 3.51 or 3.52. Fast forward to now, we are into R&D again, but the packages that have been published this time with the latest build version of SL360 (v3.62.27443.0) are no longer working.

The player loads but the slide contents don't. Please refer to the first attachment to see it. And the console shows a critical error message from slides.min.js file, refer to the second attachment, please.

Could someone please help to solve this problem?

1 Reply
Lauren Connelly

Hello Shams!

We are happy to help! Are you finding this happens across all browsers or just Edge?

Also, have you tried hosting your course in another environment like SCORM cloud or Review 360?

Lastly, if you can provide your .story file that would be helpful to test. You can attach it to this discussion or upload it privately in a support case.