Hello, I have been having trouble getting the story.html file to display within a modal in Firefox. Other browsers I have tested appear to be working fine (Chrome, IE). While testing in Firefox I tried altering the code a bit with Firebug, if I change the source to story_html5.html it works fine. Is there a way to automatically change to the story_html5.html file if the story.html file is not working? I would love to hear from anyone else who has experienced a problem like this, or any possible solutions? Thanks!
Thank you I will try the recommendations of this article. The only thing I notice right away though is that in the article they show the error message stating to update the plug-in. In my case there is no message at all, it is just a blank screen.
Let us know is going through those steps help at all - you can point directly to the story_html5.html to ensure it launches the HTML5 output, but Firefox is not one of the supported browsers as detailed here for HTML5 content.
Thank you for your help Ashley, I believe our CMS automatically points to the story.html file as it stands now. Changing that to point to the HTML5 version is definitely something to think about. I was able to get the story file to show up, it ended up being a change I had to make to a variable within the story.html file. The story will show up in Firefox if I change var g_strWMode = "window"; to var g_strWMode = "opaque";.
I am curious though if there is a way to do this from within Articulate, instead of having to open the story.html file and change it in a text editor.
We don't have a feature that would allow for you to only utilize the HTML5 content as a part of publishing, as it'll always publish for Flash and then you can choose to add the html5 output. Making changes to the published output, although often mentioned by folks in the forums, is not something we can offer support for.
5 Replies
Hi Colin,
Thanks for reaching out here and sorry you've run into this issue - Firefox has implemented a recent block on Flash content, so you'll want to review this article with recommendation steps and solutions.
Thank you I will try the recommendations of this article. The only thing I notice right away though is that in the article they show the error message stating to update the plug-in. In my case there is no message at all, it is just a blank screen.
Hi Colin,
Let us know is going through those steps help at all - you can point directly to the story_html5.html to ensure it launches the HTML5 output, but Firefox is not one of the supported browsers as detailed here for HTML5 content.
Thank you for your help Ashley, I believe our CMS automatically points to the story.html file as it stands now. Changing that to point to the HTML5 version is definitely something to think about. I was able to get the story file to show up, it ended up being a change I had to make to a variable within the story.html file. The story will show up in Firefox if I change
var g_strWMode = "window";tovar g_strWMode = "opaque";.I am curious though if there is a way to do this from within Articulate, instead of having to open the story.html file and change it in a text editor.
Hi Colin,
We don't have a feature that would allow for you to only utilize the HTML5 content as a part of publishing, as it'll always publish for Flash and then you can choose to add the html5 output. Making changes to the published output, although often mentioned by folks in the forums, is not something we can offer support for.
This discussion is closed. You can start a new discussion or contact Articulate Support.