flash not playing on internet explorer warning message
Dec 17, 2014
Can anybody help?
I have used Storyline 2 without any problems for the last few months but when I tried to open Storyline 2 on my computer today I received a message telling me that I required an up to date version of flash 10 or higher on internet explorer in order to open Storyline. I was then prompted to go to the download page
If I press no, Storyline doesn't open. If i press yes it takes me to the flash webpage but when I test flash it shows it is working.
I uninstalled Storyline and then reinstalled it but am still getting the message (except now it is in Japanese or Chinese)
Flash seems to be working ok
I have tried the settings button on internet explorer - manage add ons - Shockwave Flash object - enable
I can't resolve the issue...can anyone please offer any suggestions?
7 Replies
Hi Paul
Articulate released an update for SL1 and SL2 to manage the new Flash version
Here are the links:
Storyline 2, Update 3 go here: http://articulate.com/support/storyline-2
Storyline 1, Update 8 go here: http://articulate.com/support/storyline/issues-addressed-in-the-latest-articulate-storyline-update
You need to update o the latest version of Storyline. See here for info: https://community.articulate.com/discussions/articulate-storyline/flash-16-version
Hello Paul!
Looks like Wendy and Michael got you to the correct pages for updating Storyline for the Flash issue. Let us know if you need anything further.
And if the program is still showing up in a different language, you can update the language by clicking on the upper left hand blue File tab, then Storyline options, then use the dropdown for language:
Thank you emily, its all sorted now
Much appreciated
Paul
Sent from my 4G Ready Samsung Galaxy S4 on Three
Thanks for the update Paul!
I have had this issue too, however this did not resolve my issue. I still get the Flash 10 required error. I am using VMware since we use MAC at our office. Any thoughts would be appreciated.
Hello Hope,
If you did update the latest version of your Storyline, and you still cannot open it, please reach out to our support team for more assistance.
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