FLV converting to MP4 when publishing for Web

Storyline converts all video to MP4 so I'm not sure where you read that you should convert it to FLV.

The reason the video might not be playing back when viewing from the web is that your web server may not have the MP4 mime type installed.

I'll dig around for a previous post that describes this in more detail.

Here is the post that describes more about the mime type.

http://www.articulate.com/support/kb_article.php?product=ap9&id=w9bvqxxido6t

Thanks, Nancy. Unfortunately I don' thave rights to make any changes to any technology. (I can't even install my own Storyline upgrages) so changing the server won't work. Here's one article I read but I know there was another that mentions the way files are encoded. http://www.articulate.com/support/kb_article.php?product=st1&id=uhdvcicn0vvc.

Here's the article that says to convert the MP4 file to FLV to make it load.  http://www.articulate.com/support/kb_article.php?product=ap9&id=loyq3gzoegtm .  Unfortunately, that didn't work.

Do you have an IT department? Whoever looks after your server should investigate whether the MP4 mime is installed and if not install it.

Hi Joyce - the article about converting MP4 to FLV is for Articulate Presenter not Storyline so that is probably why it doesn't work.

The products handle video very differently.

Thanks again, Nancy.  I'll check into that.

I finally found the post that says FLV files will remain as FLV files in Storyline.  http://community.articulate.com/tutorials/products/adding-videos.aspx   So... why aren't they doing so? 

I have no idea, that is the first I've heard that FLV files remain as FLV in Storyline. You should probably submit a support request for this.

http://www.articulate.com/support/contact/

This seems to happen when you have a video inserted in a Slide Layer. If you encode your video to a FLV using an alpha channel (transparency), you should be okay.

See http://www.articulate.com/support/kb_article.php?product=st1&id=es3kzctg3aoq for how Storyline encodes your videos.

I use Adobe Media Encoder for converting video files, see http://blogs.adobe.com/premiereprotraining/2010/07/exporting_video_with_an_alpha.html for enabling transparency during the video conversion.

If you are developing on a Windows machine, when you try to play the local Storyline output in a browser, Flash will prevent the FLV from playing for security measures. To fix this, I uploaded my Storyline output to a web server. If you don't have access to a testing server, you can set up one locally using WAMPserver

http://www.wampserver.com/en/

When I test the Storyline output in my WAMP server, the FLV plays fine. My bet is that Flash is blocking your FLV, so you'll need a server, either remote or local.

Have you tried doing it online ? If not, you may choose from several websites available in the web. Website like zamzar or Convert.world can do this in a speedy manner. My fav. is Convert.world. It has such a great interface and does the job in No Time. Website URL: https://convert.world

Thanks for the suggestion, Zoya.  If I need to do this again, I'll check with my IT folks to see whether this is an allowed site.