Font issues on preview
Jul 18, 2016
Hello
We are working on a big translation process atm in my company and i have a weird problem which appeared like couple days ago.
First i noticed it in Arabic course, when every sentence which had italic option on was displaying incorretly on preview and publish. I fixed it by removing italic and changing font to Arial Unicode MS.
Now i accidently checked a Hindi course which was completed earlier and here font is also corrupted, please see attached screens.
Any idea what happened?
I installed a new update today but it does not helped.
Regards
Grzegorz
5 Replies
Forgot to add Mangal preview.
Hi, Grzegorz -- Thanks for reaching out here and sorry to hear of your troubles! If I am understanding what you are reporting correctly, I thought I might pass along this discussion in case any of the information there could shed a bit more light.
Hello, too! I just wanted to drop this information in here, as well:
Could you clarify the difference between preview and view mode? Is preview when you preview within Storyline, and view mode is what appears after it has been published and hosted somewhere?
For the Arabic text, it is expected behavior that if the letter shape is changed (as in with Italic), the text will appear disjointed. This seems to be confirmed by the fact that removing Italic formatting fixed the issue for you.
I've seen an issue where Hindi text using Arial Unicode MS size 24 or higher is cut off. But it looks like your text appears on top of itself in preview shots. Could you specify the font and size of your Hindi text?
Thanks for bringing this up!
Thank You for answers.
Preview is when previewing slide, view slide is from Storyline normal workmode.
I am using size 12.
I was doing Hindi course like 2 weeks ago and everything was working and looking ok, what happened lately?
Hi, Grzegorz -- Thanks for your reply and the additional information! If your course had been working properly and now is no longer, you may want to check out the troubleshooting steps listed here to see if you find improvement, or perhaps try importing the file into a new file to see if that helps. If issues persist, you are welcome to connect with our support engineers here for additional technical review.
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