Font Missing Popup

Hi, Pallav -- Thanks for reaching out and so sorry for your troubles! Is there a font you had been using in a project and it then went missing somehow? My apologies if I am unclear, but if you could you please share a few more details about the trouble you are experiencing, we may be better able to assist. 

Step 1 : Open a file

Step 2 : If there's a font missing, it will throw a popup like this (attached)

Step 3 : Choose font of your choice. 

Hi, Pallav -- Thanks so much for the screenshot, and unfortunately, I cannot say that I have encountered that error message previously. I will be sending your message over to our Support Engineers for further review, and you will be hearing back from a member of that team via the email address we have on file for you as soon as possible. 

I'll follow along with their progress and share updates here for others who may face a similar issue. :)

Hi, Pallav -- My apologies, but it appears that the email information we have on file for you may not be current, so I cannot create a ticket on your behalf as I'd intended.

 If it would be possible for you to use this form to submit a ticket for a support case, I would appreciate it, and again, I'll be on the lookout for your ticket to monitor their progress. :)

Thanks Christie for your support.