9 Replies
Ashley Terwilliger

Hi Doreen,

The image you shared showed me that the shadow was on, but I'm unsure how that's connected to your superscript? Can you confirm you're working on local project files as detailed here? Additionally are you seeing this behavior on all your project files or just this particular one? You may want to look at conducting a repair of Storyline as well if you're seeing it across files. 

Ashley Terwilliger

Hi Doreen,

If the shadow is appearing when modifying the text, I'd look into both of the elements I mentioned. Also are you pasting the text in from somewhere else such as powerpoint? There could be lingering format elements from there - so you could try pasting it in from Notepad or something else similar that doesn't have the formatting. 

If you continue to see the shadow, could we take a look at one of your .story files?

Doreen Lynch

Hi Ashley,

This has not been the case before, I have done a repair and still the same issue. I am working locally. I am not copying and pasting. I created a new theme font and again same issue. It does not matter which font I am working with. When I make any changes to the font this happens. It seems to only happen with captions.