Hi can I remove the drop shadow from my captions text?

Hi All,

Does anyone know how I can remove the shadow from the text of my captions?

I'm using the standard captions from within Storyline and when I type directly into the caption my text has a shadow which I can't work out how to remove.

I've even tried removing the shadow from the caption shape itself but the shadow remains on the text...

let me know what you think guys,

Thanks,

Louis

24 Replies
Drew .

The file causing problems contains my clients content which is inappropriate to share.

I've done some tests which seem to suggest it happens after importing some PowerPoint slides.

Then it happens not just with the PowerPoint content but from then on any new captions created in the project.

I'll do some more testing and see if I can isolate what starts the issue.

Drew

Drew .

Just for information.

My issue was that the shadow option would not remove the shadow. It occurred on captions that were imported from PowerPoint. So I tried creating a new caption on an blank slide and the same problem existed. The shadow was always there no matter how I tried to remove it. 

I tried creating a new blank project with a new caption and I could still not remove the shadow.

Then I worked out I was doing all these tests by pasting the same piece of text. Somehow the text that came from PowerPoint was carrying around the formatting that did not allow the shadow to be removed. I pasted the text into notepad and recopied it to remove any extra formatting. When I pasted this back into the caption the shadow can be removed as expected.

Do I understand this completely? Not at all, but I have got a solution.

Regards
Drew

 

Ashley Terwilliger

Hi Drew,

Thanks for the update and information. I've definitely heard of other issues with copying/pasting text and that it carried over the formatting and caused issues within Storyline - so you'll want to use a tool such as Notepad to remove the formatting elements prior to inserting into Storyline. 

Feel free to let us know if you need anything else. 

Antonio A

Hi Ashley,

Sorry, I can not share the file as it´s a finalized course with copyrihgts, so i could get in troubles. About your question if I am working with "project files as described here" just to say that the file was shared with me in google drive or Skype (do not remember) but just to copy it to my local drive.

Thanks,

Antonio

Ashley Terwilliger

Hi Doreen,

This is the thread I linked to in your other thread  and as I mentioned the users who couldn't remove shadow elements in this thread were experiencing corruption issues. As you mentioned this is only in captions, which the shadow is a part of the default as Les is mentioning here as well. But I'm still able to remove the shadow, so if you're having difficulty removing the shadow at all, please let us know. We'll want to take a look at your file ot see if there is anything else occuring and you can send it along here. 

Ashley Terwilliger

Hi Douglas,

It's the default setting, and you'd need to look at using the workaround shown here or you may want to look into using the Format painter in Storyline, although you should be able to set it as default as described in this thread. Can you confirm that you're working with the latest update of Storyline 2, Update 7?