I am building a course where I am required to use Roboto Condenced as my main font. I have this font installed on my computer but every time I open the storyline file I get a message indicating that Roboto Condensed is missing from my computer. Now I have some stakeholders reviewing the course saying that I need to use the approved font. See attachments What is going on? Please help me with this unsolved mystery
I appreciate you taking steps to repair Storyline 360, and I'm sorry the font error is still appearing!
I've opened a case on your behalf to connect you with a support engineer that can take a closer look and help you sort through this issue! Be on the lookout for a reply soon!
3 Replies
Hello Hector!
Roboto is one of the fonts installed with Articulate 360, so I am not sure why it isn't recognized when opening a project.
Have you tried repairing Storyline 360? If not, do you mind repairing Storyline 360 and then opening the project to see if the error message appears?
Hi Lauren,
Thank you for your reply. I followed the instructions on how to repair Storyline 360 and I am still getting the same font error.
HF
Hi Hector,
I appreciate you taking steps to repair Storyline 360, and I'm sorry the font error is still appearing!
I've opened a case on your behalf to connect you with a support engineer that can take a closer look and help you sort through this issue! Be on the lookout for a reply soon!
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