Fonts not previewing or publishing properly in Storyline 360

Hi Shannon, you came to the right place! I'm happy to help.

You mentioned that the fonts look incorrect both in Preview mode and after the project is published, correct? Are you on the latest update of Storyline 360? To check, click the Help tab, then click About Storyline. You should see 3.10.13923.0 in the bottom-right corner. 

Let me know if you're already on the most recent update, and we'll keep digging!

Thanks, Alyssa. Yes, that's the version I'm on. I just updated yesterday but I double checked. This didn't seem to happen before that. 

Thanks for the update Shannon - would you be able to share your .story file for us to take a look?

You can share right here via the 'Add Attachment' option below or here if you need to share privately.

Thanks, Shannon. 

I tested Source Sans Pro and Calibri in a new file, and everything looks correct there.

Source Sans Pro is one of the fonts that is automatically installed on your computer when you install Articulate Storyline 360. I'm curious if you now have two versions of the same font file in your Windows Fonts folder. 

1. Access the Fonts folder from the Windows Control Panel (Control Panel\Appearance and Personalization\Fonts), then right-click and delete all Source Sans Pro fonts. 
2. Uninstall and reinstall Storyline 360. (Source Sans Pro will automatically reinstall on the computer)
3. Open a Storyline 360 file that contains the Source Sans Pro font, and check that the font looks correct.

Keep me posted on how it goes!

Thanks. I submitted a case because I can't share the file publicly. Much appreciated.

Hi Alyssa,

I do have those fonts already installed on my laptop. Our machines are locked down so I'll have to wait for IT to uninstall and reinstall it. 

Thanks,
Shannon

Thanks Shannon :)

This worked. Thank you!

Thanks for popping in to confirm Shannon - I posted a comment for Victor in your case as well :)