I have developed a course (using SL) for a client who is hosting the course on Articulate Online. When publishing the course, I ticked Include HTML5 output.
However, the client is telling me that some users cannot access the course, due to their Flash player being out of date. While the client is trying to update their Flash player, I thought I'd try to find out why the course isn't just playing in HMTL5. Is there something else I need to do in order for this to work?
Actually flash output is only for the personal computers, whereas html 5 output is for both mobiles and computers. Perhaps some of the users are accessing the flash output on mobiles or on i-pads. If you want to play the course in html 5 then you only need to share the html 5 output instead of flash output.
This really depends on the browser, I would suspect if there flash version is out of date (below version 10) they are accessing the course using a browser that does not support HTML5
4 Replies
Hi Ryan,
Actually flash output is only for the personal computers, whereas html 5 output is for both mobiles and computers. Perhaps some of the users are accessing the flash output on mobiles or on i-pads. If you want to play the course in html 5 then you only need to share the html 5 output instead of flash output.
Hi,
Thanks for your response. The client's users are only accessing via personal computers - mobiles and tablets aren't used at all.
So can I force users to access the HTML5 version of the course from their computers when they're accessing via Articulate Online?
According to me forcing users to html5 version isn't possible if they are accessing the course via articulate online.
For more information regarding the publishing you just visit the following link, I think it'll be helpful to you.
http://community.articulate.com/tutorials/products/publishing-a-project-for-ipad-or-html5.aspx
This really depends on the browser, I would suspect if there flash version is out of date (below version 10) they are accessing the course using a browser that does not support HTML5
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