Forcing course to run on HTML?

May 29, 2014

I have developed a course (using SL) for a client who is hosting the course on Articulate Online. When publishing the course, I ticked Include HTML5 output.

However, the client is telling me that some users cannot access the course, due to their Flash player being out of date.  While the client is trying to update their Flash player, I thought I'd try to find out why the course isn't just playing in HMTL5.  Is there something else I need to do in order for this to work?

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