Hello Team, Hope you are doing well. We are observing one stranger thing in story doc export. While checking doc we observed that text formatting is not same as it appears in storyline. e.g. font size for one of the initial letter has reduced but looks proper in storyline. attached reference screenshots will help you to understand this thing more precisely.
I'm sorry to hear you're experiencing this issue, but I'm happy to help troubleshoot.
Are you using a custom font?
Is this happening with only this project or multiple files?
If you're able to share the .story file, I'd like to test it out on my end. You can upload it You can upload it here or privately in a support case. We'll be sure to delete it from our systems once troubleshooting is complete.
Thanks, Abhishek! Our team will take a look and follow up with you in your support case. You should be hearing from one of our Support Engineers soon via email.
3 Replies
Hi Abhishek,
Thanks for reaching out!
I'm sorry to hear you're experiencing this issue, but I'm happy to help troubleshoot.
If you're able to share the .story file, I'd like to test it out on my end. You can upload it You can upload it here or privately in a support case. We'll be sure to delete it from our systems once troubleshooting is complete.
Hi Kelly,
Thanks for responding!
File do not contains any custom font & this is happening with multiple files from this project.
We have also shared one of the file in support case. Kindly check & let us know further.
Support Case Number: 03432382
Thanks, Abhishek! Our team will take a look and follow up with you in your support case. You should be hearing from one of our Support Engineers soon via email.