Freeform Drag and Drop Not Functioning
Nov 21, 2019
I'm having a sporadic issue with a drag and drop freeform activity in a recently-published course I designed.
In the course assessment, learners need to drag a box from one area of the page to a drop zone in another, but some learners (not all learners) are experiencing an issue where the drag item is not active in the course; they click to drag the correct item but the item doesn't move nor interact with the page. I've attempted to update Flash settings in their Chrome browsers, which has worked for some learners, but has not worked for all learners. In addition, the majority of learners that were assigned the course have had no issues whatsoever with it.
Are there troubleshooting tips, other than making sure Flash is up-to-date, that I could relay to learners in order for them to complete this section of my course?