Freeform drag n drop slide locking itself if incomplete when revisiting
Jun 04, 2018
By
JC Goyette
Greetings,
I ran into the following problem, as follows:
- The slide is a freeform drag n drop, set with "Return item to start point if dropped outside [a correct drop target]".
- The Next button is disabled so the user cannot progress until the drag n drop is completed.
- The Previous button still functions as intended.
- The slide is set to "Resume Saved State", as I want the user to be able to review the slide if revisiting.
- The user is not blocked if he either chooses to leave everything blank or completes it.
- However, if the user starts the drag n drop by dragging at least one element, but decides to leave the slide (via the Previous button or by the Menu) and then goes back to the drag n drop slide, the user is blocked.
- The slide doesn't allow the user to complete the drag n drop, as every answer is marked as "Drop Incorrect", which prevents the user to progress, as the Next button doesn't become available.
A "Reset to Initial State" doesn't block the user, but I want to save the user's answers for the drag n drop slide. SL3 (latest patch) seems to think that move away from the slide counts as a completion, when it should retains that the slide wasn't completed, and thus the user can resume the slide and complete it. This might affect whether the user quits the course at this slide and decides to resume where he was at when reopening it.
21 Replies
I've just done a quick test and setting the base layer to remember the saved state seems to achieve what you want it to.
Hi David,
my base layer is already set to "Resume Saved State", but backing up or nagivating with the menus and then coming back to the drag n drop slide... still locks the slide.
Hi JC,
Can you share a copy of your .story file so that we could take a look at what may be different than David's test of the same setup?
That'll help narrow down the cause and from there we can troubleshoot.
What are your Feedback and Attempts options set to?
Mine were at "By question" and "1", respectively.
I left my options as per the default settings so they were the same as yours.
Here is a mock-up and light version of the Drag n Drop (3 slides). As I stated:
Hi JC!
What you're looking to do will work, as long as the Drag and Drop Option 'Reveal drag items one at a time' is not checked.
This will enable the learner to partially complete the interaction, click the previous button, then go back to complete the interaction.
Hi Alyssa,
Thank you for the answer. However, I... feel like it's not an intended behavior. What if I want to have items revealed one by one due to limited space? This implies that I must redesign my slide to have everything on it.
Why is the Reveal option causing the slide to glitch if it's set to "Resume Saved State" ?
Hi JC!
Our team did some further digging into this behavior, and we're seeing that the problem only happens in the HTML5 output. In Flash, the learner can go back to the drag and drop slide without being locked. Since we're seeing that difference in the outputs, that would lead us to believe this is a bug.
Here's the Flash output of your course, if you'd like to test it.
From here, we'll get this in front of our product team for next steps. As soon as I know more, I'll pass the info along to you!
Hi Alyssa,
thank you again for the reply. I must say though that I primarily work with HTML5 publish settings only, due to how Flash is now handled by current browsers and devices.
I will keep checking the situation, but I do hope that this will be resolved soon.
I understand, JC. I'll keep you posted on our progress as we tackle this bug. Thanks again for making us aware of the issue!
Hi Alyssa,
I understood the bug would be tackled by the development team.
Can you confirm if the bug is fixed in Storyline 3?
Hi there, Christophe. I'm not seeing the same behavior in Storyline 3. You can test my example file here. Let me know if you are seeing anything similar on your end and how you have your drag-and-drop slide configured. Thanks!
Hi Crystal,
Just uploaded a file.
If I set my options to reveal one item at a time I get blocked.
When dragging 2 objects on slide 2, then jumping back to slide 1 using the menu in the top left and returning I can no longer use the drag items and I get blocked on my slide since in my final project I only show the continue button if the question is submitted and my navigation using the menu is restricted. Meaning my participants is stuck.
Is also note that you are not using the snapping options. Could this cause the issue?
Kind regards,
Hi Christophe!
Thanks for including your file! That always helps to see exactly what the issue is.
It looks like the reasons your users get stuck is because they only have one attempt at the drag-and-drop quiz. When your user starts the quiz and returns to the main menu, that counts as an attempt.
You can change the number of attempts in the "Question Tools" tab. Here is what it looks like.
After changing the number of attempts, does that work?
I have somewhat solve the issue about locking the navigation completely so the user has to complete the quiz before moving on. However, that issue is still present is we navigate using the menu.
Has there been some development with this problem?
Hi there, Jean-Christophe. Thanks for checking in!
Our team is still investigating the issue where resuming a drag and drop slide with 'Reveal drag items one at a time' checked causes the slide to lock. As soon as we have a fix in place, we'll share the news here!
In the meantime, we're happy to have a closer look at your project to see what approaches tailored to your setup we can offer. If you're able to share the .story file, please use this private upload link.
Hi Katie,
I have used some "trickery" to make it seamless, as the drag n drop slide doesn't lock itself if it is set to reset its initial state. I would like to note that the drag n drop slide locks itself regardless if the items are revealed one by one or otherwise. It even locks itself if I check "unlimited attempts".
The major issue is that a freeform drag n drop slide locks itself if it is set to resume its saved state, when it should not do so until the quiz is completed. It doesn't matter if the items are revealed one at the time or all there (I used hidden states to hide the following drag items, being revealed after being the prvious is correctly dropped), the drop boxes become disabled when you move around the course with either navigation buttons or the menu.
That's like starting to fill some questions on paper in a book, going back a few pages before to re-read the lessons again and finding out that you "cannot turn the page" because you cannot keep writing your answers.
Checking in...Has there been any movement on this issue?
Hi David,
Thanks for reaching out. We're still monitoring the impact of this bug, so I appreciate you letting me know that it's affecting your projects.
Here's an inside look at how we tackle bugs when they're reported. Since you're subscribed here now, you'll receive a notification right to your email.
Hi, everyone.
I just wanted to share that we are no longer seeing the bug reported where Resuming a Drag and Drop slide with "Reveal drag items one at a time" will cause the slide to lock using the latest build of Storyline (3.61.27106.0).
If you're using the latest version and you're still experiencing this issue, please reach out to our support team through a case.