Hi, I cannot figure out why my freeform pick many slide is not letting me "submit" the answer. It just does nothing when I click "submit". (The custom submit button is being used in other slides and it works there.) Any help would be appreciated! :) Slide 1.29 in the attached document.
Hi, Cortnie -- Sorry to hear you are having troubles, and thanks for sharing your file! I will check it out shortly and let you know what I find. I did want to check to be sure: can you please verify that you are testing your published output in the intended environment?
Hi, Cortnie -- Just an update: I am still in the process of testing your file, so I will follow-up with you first thing in the morning. If this matter is urgent and you need immediate assistance, please feel free to use this form to reach out to our Support Engineers. Many thanks for your patience! :)
Thanks Christie! I intend to publish it to Articulate Online, however I didn't even try that yet. I am going to Preview > Entire Project and that's where i am having the issue.
I had a play with that slide and I can't see anything you've done wrong. I tried removing and re-adding the freeform interaction, which usually works for this kind of thing, but not this time.
The only success I had was adding a new clickable choice (I used the instructions at the top of the page) and then the submit button worked and I received feedback. But it was only for that choice, none of the others worked.
I also turned on the player submit button, but that didn't work either.
I feel like this is a slide you should rebuild fresh and delete this slide. I've had a similar issue where just one slide would break and I couldn't unbreak it no matter what I did. I had to create an entirely new slide.
Wish I had a better solution for you. Hopefully Christie can come up with something. Good luck!
Hi, Cortnie -- Just a quick update: I was out of the office unexpectedly this morning, so my apologies for the delay in response, but I will be in touch as soon as possible. Thank you for your continued patience. :)
Hi, Cortnie -- I wanted to let you know that I experienced the same behavior you described and unfortunately, was unable to determine the root of the issue. You may want to try Jason's suggestion to see if you find improvement, and I went ahead and created a support ticket for you to see if our Support Engineers are able to offer additional workarounds. You should be hearing from someone from that team shortly via email.
8 Replies
Hi, Cortnie -- Sorry to hear you are having troubles, and thanks for sharing your file! I will check it out shortly and let you know what I find. I did want to check to be sure: can you please verify that you are testing your published output in the intended environment?
Hi, Cortnie -- Just an update: I am still in the process of testing your file, so I will follow-up with you first thing in the morning. If this matter is urgent and you need immediate assistance, please feel free to use this form to reach out to our Support Engineers. Many thanks for your patience! :)
Thanks Christie! I intend to publish it to Articulate Online, however I didn't even try that yet. I am going to Preview > Entire Project and that's where i am having the issue.
Hi Cortnie & Christie,
I had a play with that slide and I can't see anything you've done wrong. I tried removing and re-adding the freeform interaction, which usually works for this kind of thing, but not this time.
The only success I had was adding a new clickable choice (I used the instructions at the top of the page) and then the submit button worked and I received feedback. But it was only for that choice, none of the others worked.
I also turned on the player submit button, but that didn't work either.
I feel like this is a slide you should rebuild fresh and delete this slide. I've had a similar issue where just one slide would break and I couldn't unbreak it no matter what I did. I had to create an entirely new slide.
Wish I had a better solution for you. Hopefully Christie can come up with something. Good luck!
Hi, Cortnie -- Just a quick update: I was out of the office unexpectedly this morning, so my apologies for the delay in response, but I will be in touch as soon as possible. Thank you for your continued patience. :)
Hi, Cortnie -- I wanted to let you know that I experienced the same behavior you described and unfortunately, was unable to determine the root of the issue. You may want to try Jason's suggestion to see if you find improvement, and I went ahead and created a support ticket for you to see if our Support Engineers are able to offer additional workarounds. You should be hearing from someone from that team shortly via email.
Thanks Jason and Christie! I will try recreating the slide in the meantime.
Sure thing, Cortnie, and please feel free to share any updates! :)
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