FTP Transfer Problems
Jan 03, 2015
I have a very large presentation. It seems to publish correctly, and when I attempt to connect via FTP it connects successfully. But when I attempt to transfer the files one of a couple of things will happen. 1) It begins the download but around 1/2 to 3/4ths of the way through the program stops responding. 2) I get an message saying 0 Match.
I was able to transfer files when I had a basic domain program. These problems have been occurring since I went to a VPS.
The techs said I should try going with a passive FTP mode and they said something about FileZilla. Do I need to be going through something other than an FTP directly to my website?
4 Replies
Sine you are using a Virtual private network, you're FTP traffic is likley blocked. Filezilla is a free ftp client hat supports secure FTP and should work with any VPN. You can download it here: https://filezilla-project.org/
OK, I downloaded Filezilla. Then I set up a test folder and transferred all the updated Storyline presentation files. They all transferred to the VPS, but I still can't get the course to play. Since I essentially put all the same files in the test folder I just changed the folder name in the URL, but everything else in the URL is the same. I got this error message. "The internet site says the item you requested could not be found."
Now I downloaded Storyline 2 and tried to FTP using this program. It didn't lock up or send an error message, but after 1 1/2 hours I gave up. I just don't know what to try next. I know this is a big file - around 128 megs. Could that be the problem?
Hi Melanie!
Be sure that you are following the instructions shared here.
This comes to mind:
When uploading published content to a server via a third-party FTP client, be sure it's using Binary Transfer Mode. If you use ASCII Transfer Mode or Auto Transfer Mode, the XML files in your published output may become corrupt.
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